Lunss CoutureReviews of lunss.com

I started my dress order on March 1st hoping it was enough time to get my dress in time for prom April 13 and for them to ship it. So far it has just been in the producing stage and it’s april 5th I don’t think my dress is going to be here in time let alone finished. I tried contacting them to cancel but still no response. I had trouble initially with the hours Nacy worked( she was my designer) everytime I thought she was on the clock she ally was not and didn’t respond to my messages timely. I contacted what I believed to be an executive but they would just tell me to leave a message for the designer on the page. Right now I feel like I was cheated out of 300$ and i probably won’t go to my senior prom. I was looking forward to the dress. Hopefully I can at least get a refund.

I submitted the dress to be made on the 16th of January for a prom the 20th of April. I gave them more than plenty of time to get the dress in my hands. It seemed to be going pretty well at first. Two months passed by and the dress was not finished as I was told it would be finished by mid March. I eventually had to lie to them and tell them my event changed to the 6th of April. They didn’t send me confirmation pictures until a week before and didn’t ship my dress until 2 DAYS before the 6th aka my fake event date. Had my event actually been on the 6th I would have not got my dress in time. And had I not told them an earlier date for my actual event, I either would not have gotten it on time or it would’ve cut entirely too close. The dress,on the other hand, was absolutely gorgeous. So my tip is, tell them an event date that is well before your actual event date; and don’t expect a dress to look exactly like a picture!!

I bought my prom dress on the 26th of February, 2019. I need it on the 27th of April. I emailed them after a whole month thinking it’d be done, however it wasn’t. They said it MIGHT get done by the 8th of April—this was an estimation. This wasn’t a custom dress either—it was a standard dress. I paid $70 extra for express production and despite that it took them this long. I ordered a long enough time before my prom. I know for a fact I’m not getting my dress before the 27th, shopping alone is going to take two weeks maybe even three. I cancelled my dress and will be receiving a 40% refund, as they do not offer a full refund. I will never ever shop from them again, I hope you read this and don’t either.

i’m stressing...i haven’t gotten any response to any of the multiple messages i left plus it’s my last prom & it’s on april 6

I don’t whether my dress is paid for or not because it doesn’t tell me and prom is April 20th and I need answer ASAP

I waiting for my dress and my prom is April 13th ... and Nancy ... haven’t responded and I’m stressing.... cause this is my last prom ... and I really need my dress

I bought my own fabric and shipped it to them, so I can't testify to the quality of their fabric, but their craftsmanship was great. The reason I'm giving them 2 stars instead of 5 was because they made a couple changes without asking me first. They made the belt out of sequins instead of the fabric I had requested, and I had to get it replaced, which cost me over $100. They made the slit in the center of the skirt instead of the side, which they said was because it fit the design better, but I wish they would have asked me first. Lastly, it was a corset back and they made it exactly to my measurements, which meant that it didn't compress my waist at all, so I had to get it taken in. I should have told them the waist measurement I wanted with it fully tightened. The dress itself wasn't very expensive at all, but I paid $360 in alterations, so that warranted 2/5 stars. Pros: - Well-made dress - Cheapest price out there - Made and arrived quickly - Sent me the remaining fabric to fix my belt Cons: - Made some changes without telling me - Made the my belt out of the wrong materials - Poor communication - Fit didn't include room to tighten around my waist - Alterations cost about as much as the dress itself

I never confirmed the lace my designer Tansy used for my dress. I had many concerns and told her the pattern looked way too tiny. She went ahead and made the dress with it anyway. A week later I asked to see how it was coming along because I was still concerned about the pattern and I was told to wait until it was finished. I finally see the dress and am INCREDIBLY disappointed. It looks nothing the original photo! I spent a lot of money, never received the dress, and was never given a full refund! If you didn't have the correct products or materials to create a passable replica of the dress, then you shouldn't have taken on the task. My prom was ruined, I had no dress having trusted their designer. I rejected the final product and told them to keep it but the photos they sent me when it was done look very cheap. The spaces between the lace are way too large and dark. It looks like large squares of brown skin showing through. The bottom/train of the dress is very flat and lacks the volume seen in the original. Responses took very long and they had poor pushy customer service. *** They wouldn't respond to me when I was worried about my dress but one bad review and they respond in minutes! Unbelievable!! Is this what your designers are doing? Doing damage control??