Lunss CoutureReviews of lunss.com

I’ve had a great experience with Lunss! I have no regrets with anything! Nancy was very professional and assured me of everything. Everything was perfect.

Lunss is very unprofessional. I’m disappointed. The only reason I’m not rating them 1 star is because my prom hasn’t came yet, and I still believe there might be a chance of me receiving a dress. I have been trying to contact someone for 3 days in regards to my prom dress and have yet to receive an answer. They were quick to email me when it was time for me to send my money, but now I can’t get anybody to respond. My prom is in 6 days and I have been stressing on whether or not I’m going to have a dress. It wasn’t even a custom made dress, it was a pre-designed dress and I paid $70 extra for it to be rushed. I don’t appreciate them taking my money and not having the decency to tell me if my dress will be ready or not. I truly regret ordering from them.

If i could give it a negative 100 i would..They totally and completely ruined my daughter's senior prom I ordered her dress in more than enough time I asked Nancy would it be ready by 13 April for my daughters event and she assured me it would be..My daughters prom is tommorrow and I've just received a picture of the dress and then she says it would be 2 to 3 business days before it arrives !!!!!What!!!! Nancy assured me the dress would be shipped out bt the 5th of April and now my child has no prom dress I am beyond angry and thinking about suing them for the stress and disappointment that my daughter is going through. All Nany had to do was tell me the dress would not be ready and we could have secured her another prom dress..Now we are racing and stuggling trying to find a dress for her TOMMORROW.I can't believe it and Nancy will not answer anyvof the messages sent to her and customer service sends you back to Nancy for answers I dont see a number to call them. As i read the other reviews i see there is a very common them to this company..THEY LIE TO GET THE MONEY AND THEN FAIL TO DELIVER AT THE REPORTED TIME. I dont care what the shipping time is Nancy assured my daughter and i that the dress would be there by the 13th.There has to be something that can be done about the lies they are putting out there to thier customers. I will never recommend the company to anyone and will speak of my horrible experience with them on every platform available to me.

I would like to give a shout out to Lunss for ruining my prom After Spaming Nancy about my dress she finally sends me a picture the dress is nice I’ll give her that I told her to send it note my prom is April 13th the dress won’t be delivered till Monday the 15th all I have to say is don’t order nothing from this site because you will miss the event I paid for rush shipping it should’ve been here a lil faster than the 15 now I’m going to miss prom because of this stupid website I HATE LUNSS !

I ordered my daughter’s prom dress March 5 with rush delivery so I could have it by April 12. The production of the dress started immediately. The designer Nancy stayed in contact with me every step of the way, she sent fabric pics, adjusted the sizing even during the production stage since my daughter did lose a few inches after initial measurements. I did a little worried but April 3rd I revived final pics and the dresses was shipped in 3 days. I received the dress Monday April 8 and OMG ‼️ The dress is everything plus some. I can’t thank Luuns enough for making me a happy satisfied customer. I will shop again.

So I ordered a dress from them in March and before I ordered I asked if it would be done by April 6th and they assured me it would be done and we did rush shipping! Then we received a email saying it will be here no later than April 4th. Well guess what,no prom dress!! I told them I wanted to cancel and just give me a refund seeing that I had to go buy another dress cause I didn't have a dress. They are just responding. They asked for my order number so I sent it. They responded back with it's shipped! After the prom and the facts that I cancelled. We still haven't received it. I'm going to tell any and everybody don't order from them cause it's poor customer service and spam! An I'm going to go on any site I can to bash them if I don't get my money back!! BBB here I come.

I am beyond frustrated with this company. My daughter Audrey ordered her dress in March with a rush order. Her prom is this weekend April 13 and we yet to have a response from Nancy or the company on the true status of the dress. My daughter has been emailing continuously. I believe it’s the company’s responsibility to inform their customers if the dress will be ready on time. We have 3 days until prom. I will be reporting this company if I don’t hear back or get the dress on time. I do expect a phone call from management of this company. If the dress is not ready on time a full refund should be expected as to the negligence of the company and stress/ distress that has caused us the customers. As well as this far the company has not shown any proof of the dressed progress. The company has not been truthfully communicating if the dress could be completed by the deadline. If the dress will not be done and delivered by tomorrow, Thursday I would like to cancel this order with an expectation of a full refund. As the company has not fulfilled their word and has is not provided proof that this dress was even started.

I ordered my dress on March 7th...thinking my dress would be here on time. I still haven’t received the dress and it’s April 6th. I did get a reply after the first email but after that no replies yet. I’m really stressing out because my prom is April 13th 🤦🏽‍♀️