Ruchi
$300 Cheap Dress Worth $50
First off, the communication is horrible, they take days to respond to you. I was very clear about what I wanted, I gave multiple pictures. When I got the dress not only was the neckline, not anything like I wanted it, the fit was bad, it felt cheap. And the color was a bright red. The dress looked like a candy wrapper. I asked what color would look like the one in the pictures I gave, and I picked Ruby red, but they gave me this bright red. Also, they say it takes 35 days but they only sent int (45 days later) when I sent them an angry message asking why it hadn't come. The whole dress felt cheap and was poorly done. So I asked to return it, and every time I get a new message I get an email notification saying I got a new message, but I did not get one this time, So I checked and there was a message that said I could return and they would give my 60% refund, that I was totally fine with because they did put some effort into making the dress. But then it said we refuse to return after 5 days, I had only seen the message now (9 days after they sent the message) and I pleaded with them to take it back because that was $300 for a dress that is probably worth $50. The refused to take it back and now I am out of $300 and am left with a dress, that looks like it was stitched together within a day.
Response from Lunss CoutureJul 24, 2018
Sorry for the unhappy shopping experience. Please kindly understand it is a customized dress, which was only made based on your precise demands. That means the fabrics will only buy and cut for your dress, and the dress will be made only with your precise measurements.We do understand sometimes customers are not satisfy with their own designs. Therefore we always send csutomers the dress finished images to check before shipping. There is always a chance to modify the finished design, or cancel the order. But once we ship it out with your confirmation, we don't accept returns if there is no quality issue. For production time, since it is a customized item, we could only provide estimated handover time. The dresses might be finished either earlier than we estimated or later. We do apologize that our designer didn't keep you updated about that. We will improve this. We are located in Hongkong, and our designers normally reply in 24 hours in her/his working time (off at weekend). It might take longer during peak season. Everytime there is feedback from our designer, you will get an email. And message does not always come. We mentioned this on your customization page. We do not sell cheap dresses and use cheap fabrics. We are sorry that you don't like the final design. We will improve our service. Thank you.