Luna FurnitureAt Luna Furniture, we're dedicated to providing a 5-star experience, transforming how people shop for their homes from product discovery to delivery.
Luna Furniture (lunafurn.com) has 197 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Michelle
I wish I had the option to have the delivery brought inside once the guys arrived as the couch was larger than expected. I asked but the delivery guys said it was not possible. It took us 4 hours to get it in with great difficulty as we have no moving experience. such a shame. Love the couch though.
Shawn
Shipping does take a while,but if you're patient,you will likely find the absolute best price anywhere for whatever furniture you're looking for.I got the Ashley Furniture Wolf Ridge couch for the lowest price anywhere on the Internet.It arrived less than two weeks later and it was brand new in the box in perfect condition.I am very happy with it and with Luna Furniture.
Pm
Jose and Hector were awesome they were in unloaded cleaned up and done in 20 minutes Will definitely be a future customer.
Kinsey
The delivery was right on time, they called to ensure I was home and ready. They were fast and efficient.
customer
Nice service and good Quality product
gabe S.
It has been 3 weeks and nothing. The order tracker shows the item as fulfilled, but the history shows that it hasn't even arrived to be shipped. Customer service is either a miss, or a complete miss. Emails haven't been responded to at all. On my first phone call, the person couldn't help or find the status. On my second call, no representatives were available for almost 6 hours, and I eventually just had to hang up. My recommendation is to get a price here and then go to a reputable store and negotiate with a low price in hand. Just avoid Luna.
Gia C.
Avoid at all costs! Ordered a couch from them a month ago. Impossible to get someone on the phone or to email me with any real information about tracking or shipping estimate. Kept getting the brush off. "Someone will be in touch". Website claimed it was in stock and would ship in a few days! Insane. Now I'm begging them to cancel. When I asked for a cancellation they FINALLY said it would be shipped "within 15 days". It’s always a month late. I can’t wait another 15 days. Also I don’t trust them. I only received this information after I said I would like to cancel if it hasn’t been shipped yet. I never would have ordered had I known they were falsely advertising their delivery dates. They are claiming to go ahead with my cancellation but we will see. Luckily I used an American Express and will be taking it up with them if Luna doesn't follow through. l’d rather pay extra somewhere else that has real customer service. Absolute scam website.
Response from Luna FurnitureMay 29, 2026
Dear customer, Thank you for sharing your feedback. We are sorry to hear about your experience, but we were unable to locate any order under the name associated with this review. At Luna Furniture, items marked as In Stock are normally processed as quickly as possible, and we always aim to provide clear updates regarding shipping and delivery timelines. If there has been any confusion or delay, we would genuinely like the opportunity to review the case and assist you properly. Please contact us with your order number or the email address used at checkout so our team can investigate this immediately. If a cancellation request has already been submitted, we will also be happy to confirm the current status for you. We take accusations such as “scam website” very seriously. Luna Furniture is a legitimate business, and our goal is always to resolve customer concerns fairly and professionally. Kind regards, Luna Furniture Customer Support
D'Ante W.
they do good work
