Luna FurnitureReviews of lunafurn.com

I am currently having a very difficult experience with this company. I ordered 4 items with White Glove delivery. My original delivery window was 4:30-7:30. The day before, it was pushed back to 6-9. At 9:20, I still had not heard from the delivery driver. I opened a complaint on the website and I was told that the driver was still 2 stops away at 9:30. He then called me and said he would get to me at 10. This time is unacceptable as I live in a community with quiet hours and the assembly of 4 items would take at least 2 hours, I’m assuming. Now I’m in limbo regarding when my items will actually be delivered. Linda has been very helpful, but there’s only so much she can do as a costumer service rep. I’m thinking about escalating this to an external agency. I need someone from this company to contact me to resolve this ASAP.

I ordered a dining set on June. It is now July and I still haven’t received my order. I’m starting to think I might not receive my order at all. I have no idea what is going on. I contacted customer service and they initially told me I was going to be receiving my item the next day and that it was set to be out for delivery. I was excited but then they called and said due to unexpected issues it was not going to be able to de delivered and that a new delivery date would be set. At first I was annoyed, but decided to wait for a second delivery attempt. However how long do you have to wait for a delivery? I still haven’t receiving my order and I want to know why. I have an event that I initially intended to host with this dining set. I need it to arrive before this event and I really hope it does. After reading all these reviews I’m thinking I won’t be able to see this table ever. It’s very unfortunate that the delivery service takes forever and that their customer support doesn’t provide further explanation on the delay or cancelations. Will not be waiting any longer and will be opening a claim.

After 12 days the order is still not even on its way. Yet they want a 30% restocking fee to cancel the order. Not at all a good experience.

This furniture store by far is the worst I've ever been to an experience I ordered furniture online it took almost 3 months to receive it and each time I was told that I would receive my furniture was met by another and another delay I've talked to corporate managers and all nothing was done about my dissatisfaction and I was given the runaround when my furniture finally arrived they dropped it off in front of my garage with no notice at all I didn't even know if anything was damaged yet I haven't even got the chance to open it I had to find people to put it in my home very very unprofessional customer service when I called and complained about the issue

HORRIBLE customer service. They basically stole my money. I ordered a dining room set June 12, today is June 20th still showing my order is processing. I called Luna customer service and was told they didn’t have some of the items that I ordered. My order will be shipped on July 2nd. By the way I needed this order by July 4th. Why did you take my money on June 12 if you didn’t have what I ordered. I was never given this information. If they had been transparent when I placed this order and showed the item(s) as out of stock I would have never placed this order. Also I was told by customer service that there’s a 3% fee for cancellation even though it was clearly their fault for misrepresenting how this company does business.Shame on you!! I will NEVER order from or recommend this company!!!!

Ordered a couch and paid the $120 delivery fee which said next day delivery. It's been over a week and customer service keeps saying available in next 2-4 business days. Won't give me any timetable or plan about delivery since they say they are working with the delivery team. Said I would get a 24hour notice but thats all they said. Tried to cancel but they said I'd have to pay a 30% restocking fee since the order is at their warehouse since I ordered it. If its been there then why can't it be delivered?! Tried to speak to a manager but they were ducking since customer service said none are available but just through email. Been trying to email them but no response after the initial 2-4 days. They take your money then say who care about customer service or showing the correct info. Never doing this again.

Great Product and Great Service

Tried to order some items. Put the first in my cart and all looked great. Added another item - now sales tax is computed at more than double my local rate. Tried changing to my prior address a few miles away. Suddenly 2nd item is no longer available in my region - WTF?! But sales tax is computed correctly again. Staff says that's how their system works, if I want to purchase I need to pay the inflated sales tax. This is 'customer service'? Seems Ornate Furniture and Eve furniture are all connected, their systems also can't calculate sales tax correctly. Update- Based on Luna's response, I would guess that the other retailers I mentioned use the same Shopify system and the problem lies with Shopify. I spent about a week conversing with Luna customer support, via email, Voice, and text -unfortunately they were unable to remedy the issues with their e-commerce vendor.