LumiqourReviews of lumiqour.com

Response from LumiqourJun 3, 2026

Hi Sharon, Thank you for your feedback. We’re sorry to hear that you were charged but have not yet received your order—this is understandably frustrating. We would like the opportunity to look into this right away and confirm the status of your shipment. If your order has been delayed or not delivered, we can also review your account and assist you with the appropriate next steps, including a refund if applicable. Please contact us at [email protected] with your order details so our team can investigate this for you as quickly as possible and ensure this is resolved. We appreciate you bringing this to our attention. Olivia from Lumiqour

Response from LumiqourJun 3, 2026

Hi Kevin, Thank you for sharing your feedback. We’re sorry to hear about the delay in your order and the frustration this has caused, especially while you were expecting timely support for your dog. We understand how concerning it is when tracking shows that a shipment has not yet progressed and when communication feels misaligned with the actual status of your order. That is not the experience we want for our customers. We would like the opportunity to review your order details right away, confirm the current shipping status, and assist you with either resolving the delivery or processing a refund if needed. Please contact us at [email protected] with your order information so our team can investigate this for you as quickly as possible. We appreciate your patience and the chance to address this. Olivia from Lumiqour

Response from LumiqourJun 3, 2026

Hi Jenn, Thank you for sharing your feedback. We’re very sorry to hear about the confusion and frustration regarding your order delivery. We understand how concerning it is to be told your parcel was delivered to a parcel locker when you live at a residential address with a mailbox, and we also appreciate how difficult it can be to track international shipments when carrier information is limited. We would like the opportunity to review your order in detail, clarify the delivery scan information, and help determine exactly where your parcel was delivered. If the order cannot be located, we will also work with you on the appropriate next steps, including a resolution or refund if applicable. Please contact us at [email protected] with your order details so our team can investigate this as quickly as possible. We appreciate your patience and the chance to resolve this for you. Olivia from Lumiqour

Response from LumiqourJun 3, 2026

Hi there, Thank you for sharing your feedback. We’re sorry to hear that you haven’t seen the results you were hoping for and understand how worrying it can be when you’re trying to support your dog’s health. For our Turkey Tail product, results can vary from pet to pet and typically require consistent daily use over a period of 3–4 weeks before any noticeable changes may be observed. Dosage is also an important factor, as it needs to be adjusted based on your dog’s weight to ensure they are receiving the correct amount. If you’re comfortable sharing, could you let us know your dog’s size/weight and how much you’ve been giving daily? We’d be happy to double-check the dosing for you and make sure everything is being used as intended. Please feel free to contact us at [email protected] so our team can review your case and assist further. We appreciate your feedback and the opportunity to help. Olivia from Lumiqour

Response from LumiqourJun 3, 2026

Hi Patricia, Thank you for sharing your feedback. We’re sorry to hear that you have not yet received your order and that you’re still waiting for an update after reaching out. We understand how frustrating it can be when there is no clear information regarding the status of a shipment, and we appreciate your patience while this is being looked into. Please feel free to contact us at [email protected] with your order details so our team can investigate this for you as quickly as possible and provide a clear update or resolution. We appreciate the opportunity to assist you. Olivia from Lumiqour

Response from LumiqourJun 6, 2026

Hi Michele, Thank you for taking the time to share your experience with us. We’re sorry to hear that you haven’t seen noticeable changes yet, but we appreciate you giving the product a fair try and using it consistently for both of your fur friends. Every pet responds differently, and in some cases, changes can be subtle or take more time depending on the dog’s condition, age, and overall health. We also appreciate you using it preventatively for your other dog as part of their routine care. Your feedback is important to us, and we truly value your honesty. If you have any questions about usage or would like guidance moving forward, please feel free to reach out anytime at [email protected]. Thank you again for your support. Olivia from Lumiqour

Response from LumiqourJun 4, 2026

Hi Ruth, Thank you for taking the time to share your update with us. We’re glad to hear your doodle enjoys the taste and that the lipomas have not increased in size over the past two months. We understand it can be disappointing when visible or noticeable changes are minimal at this stage, especially after consistent use. Responses can vary from dog to dog depending on factors like age, metabolism, and the nature of the lipomas themselves. Some pet owners notice gradual changes over longer periods, while for others the main benefit is stabilization rather than reduction. We really appreciate you continuing to monitor his progress, and we’re here if you’d like guidance on dosage or any other questions along the way. Kind regards, Olivia Lumiqour

Response from LumiqourJun 3, 2026

Hi Virginia, Thank you for sharing your feedback, and we’re very sorry for the frustration and delay you’ve experienced in receiving your order. We understand how disappointing it is to receive follow-up messages about product results when your order has not yet arrived. That is clearly not the experience we want for our customers, and we apologize for the confusion this has caused. We would like the opportunity to look into your shipment right away, confirm the current status, and ensure you receive a clear resolution. If the order has been significantly delayed or not delivered, we will also assist you with the appropriate next steps. Please contact us at [email protected] with your order details so our team can investigate this as quickly as possible. We appreciate your patience and the chance to make this right. Olivia from Lumiqour