LumiqourReviews of lumiqour.com

Response from LumiqourJun 3, 2026

Hi there, Thank you for sharing your feedback, and we’re very sorry to hear that you have not yet received your order. We understand how frustrating it is to see tracking marked as “in transit” for an extended period without any further updates, especially when your order was placed back in May. That is not the experience we want for our customers. We would like the opportunity to look into your shipment right away, verify the current tracking status, and help resolve this for you as quickly as possible. If there has been a delivery issue or delay, we will also assist you with the appropriate next steps. Please contact us at [email protected] with your order details so our team can investigate this immediately. We appreciate your patience and the chance to assist you. Olivia from Lumiqour

Response from LumiqourJun 3, 2026

Hi Melissa, Thank you for sharing your feedback. We’re sorry to hear about your frustration with the delivery time, tracking updates, and difficulty getting a response from our team. We understand how disappointing it is when shipping takes longer than expected and when tracking information feels unclear or unhelpful. International deliveries can sometimes take longer depending on carrier routing and customs processing, but we agree that communication should be clearer throughout the process. We’d like the opportunity to look into your order, confirm its current status, and provide you with a proper update. If there are any issues with the shipment, we will also work with you on the appropriate resolution. Please contact us at [email protected] with your order details so we can assist you as quickly as possible. We appreciate your patience and the chance to make this right. Olivia from Lumiqour

Response from LumiqourJun 4, 2026

Hi Michael, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustration and disappointment you’ve experienced with your order and the tracking information. We understand how upsetting it is when tracking details appear inconsistent or unclear, and we also regret that our previous communication did not resolve your concerns. This is not the experience we want for any of our customers. We would like the opportunity to properly review your case and clarify exactly what has happened with your shipment. Please contact us at [email protected] with your order details so we can investigate this further with the carrier and provide you with a clear resolution. We appreciate your patience and the chance to make this right. Olivia from Lumiqour

Response from LumiqourJun 4, 2026

Hi Charlie, Thank you for taking the time to share your experience. We’re truly sorry to hear that your order has not yet arrived and that you have not received the updates or responses you were expecting. We understand how frustrating it is to wait this long without clear delivery information, especially when you were expecting a US-based shipment. This is not the level of service we aim to provide, and we apologize for the inconvenience this has caused. We would like to look into your order urgently and provide you with a clear update on its status. Please contact us at [email protected] with your order details so we can investigate this further and ensure it is properly resolved. We appreciate your patience and the opportunity to make this right. Olivia from Lumiqour

Response from LumiqourJun 4, 2026

Hi Ronda, Thank you for taking the time to share your feedback. We’re sorry to hear you haven’t seen the results you were hoping for, especially after using two containers consistently. With our Turkey Tail product, results can vary between dogs, and it typically requires 3–4 weeks of consistent daily use before changes may begin to appear. Some dogs may also need a longer period depending on their individual condition and response. To better understand your situation, could you let us know how long your dog was on the product in total and their weight? We want to ensure the dosage you were using matches the recommended amount for your dog’s size, as correct dosing is important for effectiveness. If everything was used as directed and you still didn’t see improvements, we’d be happy to review your case further with you. Please feel free to contact us at [email protected] with your order details so we can assist you further. Olivia from Lumiqour

Response from LumiqourJun 4, 2026

Hi Edward, Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration you’ve experienced with your order, the tracking updates, and the subscription concerns. We understand how concerning it is when tracking appears to be stalled and you are not receiving clear delivery updates. We also apologize if our previous responses did not provide the clarity or reassurance you needed. This is not the experience we want for our customers. We would like the opportunity to look into your order and subscription status in detail so we can properly resolve this for you. Please contact us at [email protected] with your order information so we can investigate the shipment delay and review your billing concerns as quickly as possible. We appreciate your patience and the chance to make this right. Olivia from Lumiqour

Response from LumiqourJun 6, 2026

Hi Jody, Thank you for taking the time to share your feedback with us. We’re sorry to hear about your concern regarding the number of servings and how quickly the product is being used, especially when you’re supporting multiple dogs. Our serving count is based on standard recommended usage guidelines, and factors such as the number of pets and daily scoops per pet can significantly affect how long a container lasts. That said, we understand your concern and want to make sure everything is clear and properly reviewed for you. Please feel free to contact us at [email protected] with your order details so we can look into this further and assist you properly. We appreciate you bringing this to our attention. Olivia from Lumiqour

Response from LumiqourJun 7, 2026

Hi Tricia, Thank you for sharing your experience with us. We’re glad to hear your order has arrived and that your dog is now starting on the product—that’s great to hear. We also appreciate your patience with the roughly 3-week delivery time and understand that waiting can be frustrating. It’s exciting that you’re beginning this journey with him, and we hope you start to notice positive changes over the coming weeks. If you ever need anything or have questions along the way, we’re here to help. Olivia from Lumiqour