LumiqourReviews of lumiqour.com

Response from LumiqourJun 4, 2026

Hi Melanie, Thank you for bringing this to our attention, and we’re truly sorry to hear that your order was not delivered and that you did not receive a response to your emails. This is not the level of service we aim to provide, and we understand how frustrating it must be to be charged without receiving your order or timely support. We would like to urgently look into this for you and ensure it is properly resolved. Please contact us at [email protected] with your order details so we can investigate what happened with the delivery and make this right for you as quickly as possible. We appreciate your patience and the opportunity to resolve this matter. Olivia from Lumiqour

Response from LumiqourJun 7, 2026

Hi Sunshiney, Thank you for sharing your experience with us. We’re glad to hear our customer service team was quick to respond and helpful when you reached out. At the same time, we’re sorry the delivery took around three weeks and understand how frustrating that delay can be, especially when you’re waiting for your order. We also appreciate your feedback regarding the shipping carrier, and we’ll make sure this is passed along to the relevant team for review. If you need anything else, we’re here to help. Olivia from Lumiqour

Response from LumiqourJun 7, 2026

Hi Mrs Williams, Thank you for sharing your experience with us. We’re sorry to hear the product didn’t work as hoped, but we’re glad we were able to process your refund promptly and that it helped resolve the situation for you. We really appreciate you giving it a try, and if you ever need anything in the future, we’re here to help. Olivia from Lumiqour

Response from LumiqourJun 3, 2026

Hi Andi, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when a product doesn't deliver the results you were hoping for, especially after using it for several months. We'd also like to learn more about the difficulties you experienced with the cancellation process so we can review and improve where needed. Our team is always happy to assist with any subscription or account concerns. Please feel free to contact us at [email protected] so we can look into your experience and help address any outstanding issues. Olivia from Lumiqour

Response from LumiqourJun 7, 2026

Hi Lee, Thank you for sharing your honest feedback with us. We’re glad to hear you’ve had a positive experience with our customer service, and we also understand your concerns about not yet seeing changes in the lumps. It’s still early in the 90-day window you’re planning to evaluate, and we appreciate you giving it the full timeframe before making a final decision. We respect your approach of assessing results properly, and we’re here to support you throughout that period. If you have any questions along the way, don’t hesitate to reach out. Olivia from Lumiqour

Response from LumiqourJun 3, 2026

Hi Crystal, Thank you for sharing your experience. We're sorry to hear about the frustration caused by the delay in receiving your order and the difficulty you encountered when trying to reach us. We understand how concerning it can be when an order takes longer than expected to arrive. We would like the opportunity to investigate the status of your shipment and address your concerns regarding the subscription enrollment. Please feel free to contact us at [email protected] with your order details, and our team will be happy to look into this matter and assist you further. Thank you for bringing this to our attention. Olivia from Lumiqour

Response from LumiqourJun 2, 2026

Hi Lj, Thank you for taking the time to share your feedback, and I’m sorry to hear about the frustration you’ve experienced with your order and communication. We understand how disappointing it is when delivery expectations are not met. Shipping times can vary depending on the destination and fulfillment location, and in some cases orders may be dispatched from overseas warehouses, which can extend transit times beyond the initial estimate. That said, we agree that this should be clearly communicated upfront, and we’re sorry if this was not made clear in your case. Regarding your order status and tracking, if your package has exceeded the expected timeframe without updates, we would like to look into this for you immediately and confirm exactly what has happened. We also want to make sure any cancellation or subscription-related requests tied to your order have been properly processed and resolved. Please reach out to us directly at [email protected] with your order details so we can investigate this further and provide a clear resolution. We appreciate your patience and the opportunity to make this right. Olivia from Lumiqour

Response from LumiqourJun 4, 2026

Hi Mary, Thank you so much for sharing your experience and for leaving a review. We’re really glad to hear your dog is enjoying the product and that you’ve seen stability in the existing lumps with no new ones appearing—that’s still a meaningful and encouraging sign, especially over a relatively short period of use. We understand how concerning lipomas can be, and we appreciate your patience while working through the process. Since every dog responds differently and changes can take time, we’re hopeful you’ll continue to monitor gradual improvements as you move forward with the next bottle. Please feel free to keep us updated—we’re here to support you and your pup along the way. Wishing you both the very best moving forward. Kind regards, Olivia Lumiqour