LumiqourReviews of lumiqour.com

Response from LumiqourJun 9, 2026

Hi Steve, We're very sorry to hear about your experience and understand how frustrating this situation must be. We sincerely apologize for any inconvenience caused. Our support team would like to investigate this matter and assist you as quickly as possible. Please feel free to contact us at [email protected] if you haven't already, and we'll review your order, delivery status, and billing concerns to work toward a resolution. We appreciate your patience and the opportunity to make this right. Olivia from Lumiqour

Response from LumiqourJun 8, 2026

Hi Donna, Thank you for sharing your experience and for your honest feedback. We're sorry to hear about the delays and the inconvenience you experienced while trying to get an update on your order. We understand how frustrating it can be when tracking information doesn't update as expected, and we appreciate your patience throughout the process. That said, we're delighted to hear that the product has been helping your dog and that you've noticed a reduction in the lumps. Hearing positive results like this means a great deal to us. Your feedback regarding the shipping communication has been noted, and we're continuously working to improve our customer service processes to ensure concerns like yours are resolved more efficiently in the future. Thank you for giving our product a try and for taking the time to leave a review. Olivia from Lumiqour

Response from LumiqourJun 7, 2026

Hi there, Thank you for sharing your experience with us. We’re really glad to hear you’ve had a great experience so far and that your dogs enjoy the product—that’s wonderful to hear. We also understand you’re still waiting to see changes in the lumps, and we appreciate you giving it time and monitoring their progress closely. Thank you again for your kind words and for choosing us. If you ever need anything, we’re here to help. Olivia from Lumiqour

Response from LumiqourJun 7, 2026

Hi Julie, Thank you for sharing your feedback. We’re really glad to hear your order arrived and that you’re planning to try the product for both of your dogs. We appreciate you keeping an eye on their progress, and we hope you start to see the results you’re looking for over time. We also hear your point about shipping updates. More detailed notifications during transit would definitely help improve the experience, and we’ll pass that feedback along to the team. We look forward to hearing how your dogs get on once you’ve had more time with the product. If you need anything in the meantime, we’re here to help. Olivia from Lumiqour

Response from LumiqourJun 6, 2026

Hi Natasha, I’m very sorry for the confusion and frustration this has caused. A tracking record showing a delivery date that predates your order and points to a different state is clearly not the experience we want anyone to have. We also understand how disappointing it is to email and then wait several days without a response, especially when you’re trying to confirm whether your order was actually shipped. Please contact us directly at [email protected] and include your order number plus the tracking information you received. We’ll investigate the shipment immediately and work with you to resolve the order, whether that means correcting the shipment or arranging the appropriate next steps. Thank you for bringing this to our attention. Olivia from Lumiqour

Response from LumiqourJun 6, 2026

Hi Shari, We're very sorry to hear about your experience and understand how frustrating it must be to wait over a month for your order, especially when the tracking shows it as delivered but you have not received it. We sincerely apologize for the inconvenience and the difficulty you've had obtaining an update regarding your refund request. Cases involving orders marked as delivered but not received require investigation with the carrier, and we'd like the opportunity to review your situation further and help resolve it. Please feel free to contact us at [email protected] with your order details so we can look into this matter as quickly as possible. Thank you for bringing this to our attention. Olivia from Lumiqour

Response from LumiqourJun 7, 2026

Hi Andrea, Thank you for sharing your update with us. We’re glad to hear your dog seems to have more energy—that’s a really positive sign. We also understand your concern about not seeing a reduction in the lumps at this stage, especially after three months of consistent use. Responses can vary from dog to dog, and while some changes may be more noticeable in energy and overall wellbeing first, changes in existing lumps can sometimes be more gradual or subtle. We appreciate you continuing to monitor her progress, and we’re here if you’d like any support or guidance moving forward. Kind regards, Olivia Lumiqour

Response from LumiqourJun 7, 2026

Hi Dan, Thank you for sharing such a detailed update. We’re really glad to hear your 13-year-old Dane/Lab mix is doing well on his daily routine and that you’ve noticed a considerable decrease in the size of his lipomas—that’s very encouraging to hear. It’s great that you’re keeping such a consistent routine and closely observing his progress. We appreciate you taking the time to share your experience, and we hope he continues to do well moving forward. If you ever need anything, we’re here to help. Olivia from Lumiqour