Luminox USAReviews of luminox-usa.com

Response from Luminox USAFeb 22, 2018

Hi RJ, We sincerely apologize for the inconvenience you've experienced with Luminox. Upon looking further into this issue, I see your order was placed in January 2018, when we just relocated to New York and were experiencing real-time inventory issues. As a result, an inventory audit had to be completed to prevent any backorders. Since we've undergone new management, our customer service and logistics teams respectively have significantly improved to prevent this from happening again. We've been striving for efficiency and quality service, which is what a Swiss brand should embody. As a valued customer, we hope you continue to purchase from our company. Should you have any other questions or concerns, please feel free to reach out to us: Customer Service Phone: (917) 522-3600 Email: [email protected] Warmest Regards, Luminox Team

Response from Luminox USAFeb 22, 2018

Hi Jessica, We sincerely apologize for the inconvenience you've experienced with the company. Upon looking further into this issue, I see your order was placed in December 2017, when we just relocated to New York and were experiencing real-time inventory issues. As a result, the product you ordered was out of stock and an inventory audit in the warehouse had to be completed. Since we've undergone new management, our customer service and logistics teams respectively have significantly improved to prevent this from happening again. We've been striving for efficiency and quality service, which is what a Swiss brand should embody. As a valued customer, we hope you continue to purchase from our company. Should you have any other questions or concerns, please feel free to reach out to us: Customer Service Phone: (917) 522-3600 Email: [email protected] Warmest Regards, Luminox Team

Response from Luminox USAFeb 22, 2018

Hi Paul, We sincerely apologize for the inconvenience you've experienced with Luminox. Upon looking further into this issue, I see your order was placed in January 2018, after we just relocated to New York and were experiencing real-time inventory issues. Since we've undergone new management, our customer service and logistics teams respectively have significantly improved. We've been striving for efficiency and quality service which is what a Swiss brand should embody. As a valued customer, we hope you continue to purchase from our company. Should you have any other questions or concerns, please feel free to reach out to us: Customer Service Phone: (917) 522-3600 Email: [email protected] Warmest Regards, Luminox Team

Response from Luminox USAFeb 22, 2018

Hi Mary, We sincerely apologize for the inconvenience you've experienced with Luminox. Upon looking further into this issue, I see your order was placed in December 2017, when we just relocated to New York and were experiencing real-time inventory issues. As a result, your order had to be canceled since it was out of stock. Since we've undergone new management, our customer service and logistics teams respectively have significantly improved to prevent this from happening again. We've been striving for efficiency and quality service, which is what a Swiss brand should embody. As a valued customer, we hope you continue to purchase from our company. Should you have any other questions or concerns, please feel free to reach out to us: Customer Service Phone: (917) 522-3600 Email: [email protected] Warmest Regards, Luminox Team

Response from Luminox USAFeb 22, 2018

Hi Keith, We sincerely apologize for the inconvenience you've experienced with the company. Upon looking further into this issue, I see your order was placed in January 2018, when we just relocated to New York and were experiencing real-time inventory issues. Since we've undergone new management, our customer service and logistics teams respectively have significantly improved. We've been striving for efficiency and quality service which is what a Swiss brand should embody. As a valued customer, we hope you continue to purchase from our company. Should you have any other questions or concerns, please feel free to reach out to us: Customer Service Phone: (917) 522-3600 Email: [email protected] Warmest Regards, Luminox Team