Sophia Y.
I recently purchased this item and was…
I recently purchased this item and was so satisfied with its performance that I ordered six more as Christmas gifts. However, I’ve encountered an issue with the after-sales service. After less than two months of use (received in August), the vibration function suddenly stopped working yesterday. Initially, I assumed it was a battery issue and recharged the device. While the light turns on and the motor emits a faint but unusual sound, the vibration remains absent. I reached out to customer support but was informed that, since it’s beyond the 30-day window, they are unable to assist. I am not seeking a refund; rather, I would like to determine whether this is a defect and explore possible solutions for repair. This response falls short of my expectations from a reputable company. Given that I have six unopened units and have invested a significant amount based on positive reviews and endorsements, I hope this situation can be resolved satisfactorily. I have followed up with customer service via email and am awaiting their response. It’s concerning that there is no telephone contact or customer service number available, which might have been an early indicator of potential service challenges. I sincerely hope that the company will stand by its product and address this matter promptly.