LuminesceReviews of luminesceglow.com

Took several weeks to receive. The concept of red light therapy is legitimate. The manual should be more detailed on how to use and for how long. Some of the light settings don’t vibrate like the others. Haven’t noticed too many improvements yet, but maybe need to use for longer periods. Usually use a few minutes twice a day. Been about a month now. Any suggestions would be helpful.

AVOID AT WHOLE COSTS!!! The most awful customer service. Had this device which was a faulty , have to send them a video of it , done that and they agree that device is at faulty. They have asked if I want refund or replacement, I have asked for refund instead they have send me a replacement! Contacted them again and asked for the info how to send it back as it was their mistake , respond was that I have to pay for it ! I have explained the whole situation again and now for over a week they are just ignoring me . Absolutely terrible and time consuming. Problem is still not solved.

Online shopping portion was easy. Website was nicely laid out and easy to navigate. The device itself self seems mediocre. The lights feel nice on the skin and the handle is easy to hold. The device shape contours the face nicely. The vibrations are intermittent, and work only sometimes when in full contact with skin. Surprisingly, the packaging lacks a user manual or a guide indicating the variation of light benefits. To determine which light color I wanted to use, I had to search their website for the explanations. I was also not impressed with the charging function as there is no light or icon that indicates the device is charging when plugged in. Not sure if this means my device has a defecting charging port, or if it was an oversight in manufacturing, but as a consumer who paid a decent price for this device, it was a letdown. Overall, this seems to be an overpriced guasha tool with subpar user experience.

Terrible customer service. I asked for a return/refund and was sent a series of requests for pictures and then videos of the product NOT working. I pointed out how ridiculous this request was and they are now ignoring me. No response, no return, nothing.

They do not honor their refund policy. Item and serum is a waste of money. After a few emails, they quit answering. Reported them to BBB.

Once product finally arrived (very slow) I charged it and was ready to use. It lit up, but once on the face did not do anything. At first a buzzing sound but after a few seconds turned off and nothing happened. It was a complete waste of money. Waiting to hear back from company if they will replace with a new one (maybe this was a lemon) or refund. Help!!!

I saw the Luminesce ads on FB and wanted to try it out. I ordered 2 for Christmas - one for me, and one for my daughter. It took quite awhile to get here, but also there was a postal strike in Canada, so I can’t blame the company for that! I haven’t used it very long, but it’s easy to use, and I like the vibration! I’m hoping it will help with lymphatic drainage, double chin, and wrinkles using the red light! I look forward to using it more in the future and seeing the results! I’m happy with it so far!

This item and the serum seemed useless to me so i changed my mind and wrote to the support to send the LED machine back, in order to get a refund. I sent to the support the videos of the item and proof of purchase, once on january 6th and once again on january 20th, they don't answer anything.... so basically I think it's a scam... I lost almost around 80€ for nothing. Also, the rate of hyaluronic acid is not even mentionned in the composition of the serum so it can be anything. AVOID IT !