LumiMedsReviews of lumimeds.com

Tim was very helpful in every way.

Tim from the customer service team was super compassionate and helpful. He was my best experience with customer service for Lumimeds thus far. Great job

Quick responses and answered all my questions.

Just ordered my 3 month subscription and it’s been a great experience so far. The customer service is amazing! I spoke with Jethro and Cara. I also live in CT and shipping was great! I placed my order Wednesday night and received it 8 days after. Everything that you need is sent to you, along with directions on how to inject.

**Update*** is been 4 days now I was told I would receive my new meds over night on Thursday last week to be delivered Friday. I was also told I would be given a tracking number and all. Well Friday came and went and I was told they where waiting to hear from the pharmacy....Then nothing else Friday night or Saturday. I reached out and I was given the same answer, which I expected as it was the weekend. On Sunday someone from lumi meds contacted me about how I'd be notified today (Monday) with an update. Well it's 5pm here where I'm at and still not a peep not an update nothing. I was told Sunday not only would I get an update, but the new meds would be overnighted for Tuesday....I am highly doubting this will be happening since I haven't heard anything and there has been no new updates. To say I went from highly impressed to highly disappointed is to say the least. I went with this company off recommendations from my friends and co workers. I guess I didn't get as lucky as them when it came to a smooth process. $400 isn't cheap and I was excited to start this journey. Now I'm feeling disheartend and extremely disappointed.... There was an unexpected delay in my meds causing them to arrive outside the window they thought they would come. Tim called me back after u sent an email inquiring about my concerns the team was wonderful and he really helped to assist me getting new meds overnighted. Thank you!

It was nice to have my question answered talking to a live person over the phone. Also, finding out I didn’t have to use the portal and could call in my order when it was time to renew. Thank you so so so much.

Very helpful and knowledgeable, the care team is so professional.

As quick a response as I could have wanted! I had an issue with my dose being wrong and thy got it fixed before I could turn around! Excellent customer service!