LumiMedsReviews of lumimeds.com

He was very helpful and knowledgeable

I am 71 years old I was having trouble w finishing my portal. He was very nice and got me through it. Very nice and professional. Thank u for your help.

Tim has gone above and beyond to help me. I am visually impaired and I have great difficulty reading on the internet and emails. He was kind, understanding, thoughtful, and so very patient with me. He is a valuable asset to your company. I hope you appreciate him as much as I did today. Thank you.

Cyrus answered my questions and took care of my problem.

Paul was extremely helpful. Knowledgeable and patient. He took my information and talked me through the aspects I didn't understand. He called me back 3 times and we got everything completed in under 30 minutes. Great customer service!

Very good experience

Clearly communicated dosage and reasoning. And used texting instead of a phone call which is my preferred form of communication.

I had a very concerning experience with LumiMeds. I signed up for their $399 starter package, expecting some level of medical consultation before anything was approved. However, immediately after submitting my form, I was automatically approved without speaking to any healthcare provider. There was no verification process, no discussion about my health conditions, and no confirmation that the prescribed dosage was appropriate for me. This made me uncomfortable, so I called right away to cancel the order before anything was shipped. I was clearly told that my order would be canceled and that I would receive a full refund. I also followed up by messaging both the doctor and the support team, and my cancellation was acknowledged. The next day, when I called again to confirm the refund, I was instead met with attempts to convince me to continue with the order, even after I explained multiple times that I did not feel safe proceeding. Eventually, I was only refunded $299, and $100 was kept as an “admin fee.” This fee was never disclosed to me at any point during signup, cancellation, or in my earlier conversations with their team. It was only mentioned after the fact. I have documentation of all communications, including being told I would receive a full refund. Overall, the lack of medical consultation, transparency around fees, and inconsistency in communication made this a very uncomfortable experience. I would strongly advise others to be cautious and fully understand all terms before signing up. I am stilling waiting for my $100 to be refunded. No services was provided from this company. Please avoid using them. They are scammers