LumiMedsLumimeds is a platform that links people looking for medication-based weight reduction treatment with board-certified doctors and nutritionists to assist them find the best treatment alternatives to achieve their goal. Our program is totally virtual, which means you may access our services from anywhere in the United States and will meet with our staff online.
LumiMeds (lumimeds.com) has 1,003 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
1,003 approved reviews, newest moderated first
Shaleta G.
The call was answer right away he answer my questions with options.
Response from LumiMedsJul 29, 2026
Thank you for sharing! We’re glad your call was answered promptly and that our team provided clear, helpful options. ✨
Briana
Tim was amazing! I was needing clarification with my order & he reassured me and helped me understand my order!
Response from LumiMedsJul 29, 2026
Thank you for sharing! We’re glad Tim provided reassurance and clearly explained your order. We’ll pass along your kind words! ✨
Leslie R.
Great customer service from Hannah from start to finish! Friendly, professional, and genuinely helpful. It’s refreshing to work with people who truly care about their customers. Thank you for making everything so easy!
Response from LumiMedsJul 29, 2026
Thank you for your kind words! We’re glad Hannah made everything easy with her friendly, professional, and caring support. We’ll share your appreciation with her! ✨
michele D.
I switched from semaglutide with a different company that worked well for me to tirzepatide with Lumi as I wanted faster results and the price was good. By the 2nd week I knew I had made a mistake. I don't know what formulation they sent me but it is doing less than nothing for me and I've gained back the weight I lost before the switch. For all I know I could be injecting B12 and nothing else. You get what you pay for. Beware.
Response from LumiMedsJul 29, 2026
We’re sorry to hear about your experience and understand your frustration. Our care team will contact you directly to review your concerns and provide assistance.
Rachel A.
Very prompt with responding to my questions! I’m seeing positive results! The price is great too!
Response from LumiMedsJul 29, 2026
Thank you for sharing! We’re thrilled you’re seeing positive results and appreciate our prompt support and pricing. We’re grateful to be part of your journey! ✨
Renee Z.
Tim was a pleasure to work with today! He answered my questions, solved a problem, and helped me navigate the website. What a great experience. I wish more companies provided the type of wonderful customer service as LumiMeds!
Response from LumiMedsJul 29, 2026
Thank you for your kind words! We’re glad Tim answered your questions, resolved the issue, and made navigating the website easy. We’ll share your appreciation with him! ✨
customer
The meds worked and customer service was great!
Response from LumiMedsJul 29, 2026
Thank you for sharing! We’re thrilled you’ve had positive results and a great experience with our customer service! ✨
Zita M.
Do not trust this company's subscription model. I moved out of the country and caught an automated renewal charge a mere 3 hours after it processed. I immediately called customer support and emailed them on the exact same day to cancel the order. Even though they successfully placed a fulfillment stop on the package—meaning no physician reviewed it, no pharmacy compounded it, and absolutely nothing shipped—they are refusing to give me a full refund. Instead, they try to trap you with two unacceptable options: either take a full store credit (completely useless if you are traveling or no longer need the medication) or take a partial refund where they pocket a massive $100 "administrative cancellation fee" for a few hours of an automated charge sitting in their system. They use polite language in emails to sound reasonable, but their actual business practices are predatory and designed to hold your money hostage. If you cancel an order the exact same day it auto-renews before anything happens clinically, you should get your money back. I am currently disputing this with my bank and filing complaints with the BBB and FTC. Save yourself the headache and go with a company that has honest billing practices.
Response from LumiMedsJul 8, 2026
We're sorry for the frustration with your renewal charge, especially in the middle of a move abroad. That's not the experience we want for you. We're already looking into your account and will reach out to you today. We appreciate your patience, Zita.