LumensReviews of lumens.com

Refund was approved and authorized but never posted to credit card. Took months and multiple calls to get the item returned and refund approved. Then they failed to credit the card. Finally had to dispute with credit card company. Hours of time total nightmare.

I placed my order on 3/6, and the website clearly stated the items would ship in 1–2 days. That didn’t happen. After multiple calls and emails with customer service — each time being told it would ship “next week” — I finally received the lamps over two months later, on 5/17. Throughout that entire period, the product page never updated. It kept showing a 1–2 day shipping estimate, even though it was clearly inaccurate. To make matters worse, other websites were showing more realistic timelines — Lumens just appeared faster (and falsely so). Now it’s 6/13, and I still haven’t received the light bulb. The current estimated ship date is 7/30 — nearly five months after ordering — and yet the product still shows as shipping in 3–4 days on the website. This is completely misleading and unacceptable. Don’t trust their shipping estimates, and honestly, don’t trust this company. Terrible experience.

Agree with other reviewers - I received a broken item and the process to get a refund has been incredibly frustrating and unprofessional. They make you wait ten business days from the time of initial email to even begin to process your refund. Despite multiple contacts with customer service agents who were not all that polite, they would not process my refund any faster. Beware of purchasing from this site as many other sites offer the same lighting they do with a much better customer service experience.

I wanted to purchase the Effie Mirror by Four Hands. Lumens was offering a 20% discount which knocked $58 off the price of the mirror but during checkout they were charging a shipping surcharge of $69, claiming it's the "Manufacturer's fee for shipping." Other websites that offer the SAME mirror don't have that absurd fee. It defeats the entire purpose of the discount! I ended up purchasing from High Fashion Home, free shipping with no made-up fees and it ended up being $20 cheaper.

Stay away from Lumens because they are truly bad news. My order number was/is L2873855. It was for 4 “Mina” pendant lights. Lumens charged me over $600 to ship them (supposedly) “2-day service”. Four days later they sent me an email telling me that the order would be shipped at the end of the week via UPS GROUND. As this wasn’t what I paid for, I contacted Lumens and cancelled the order. Less than an hour later I received yet another email telling me that the order had already shipped. This turned out to be a lie as for the next several days I attempted to track the shipment using the tracking number Lumens provided. According to UPS.COM, the tracking number was no good and no information was available. Again, I called Lumens and spoke with a customer service representative (Vanessa) who told me she would find out what the problem was and would get back to me. Unfortunately this was another lie and after calling them back yet again, was told that the tracking number was wrong and again that they would get back to me with the correct information. Yet again they never did and so I was forced to contact my bank and file a dispute against the charge. A total hassle from start to finish and I found the exact same product available at HALF PRICE from Perigold. I will absolutely never deal with Lumens again and I recommend you shop elsewhere.

I purchased two Kartell Ghost Chairs from Lumens at a total cost of $979. My credit card was charged $2,222 for the two chairs. Over two months, I called Lumens four times, and each time I was assured the error was obvious and either accounting or a manager would return my phone call within 24-48 hours. Never did I receive a return call, but eventually my credit card was reimbursed $1,127, which is still less than what was owed by Lumens. I intend to order four more of the chairs-from a different vendor.

Never sent me the chandelier I ordered. Took multiple calls to get a replacement. The replacement they sent was shattered. Not surprising since it was shipped UPS rather than being delivered. They wanted pictures to prove damage, which is totally understandable, but then you expect a quick resolution, but nope. I had no idea the heck I was about to go through. They wanted me (all 115 pounds of me) to take an 85 pound shattered chandelier to a drop off location. I actually laughed because it would take 2 men and a moving truck to do that. I finally just canceled the order, but I still can’t get them to pick up the shattered chandelier they sent me. On top of it all, they wouldn’t refund me until they got their chandelier back. I lost count with the amount of calls I have had with this place. It’s a new person every time that has no clue what is going on. Who knows if they have even refunded me. They say one thing on the phone and then nothing ever happens. I told them I cannot hire movers to send back the shattered chandelier because it was their fault, not mine. You would think that wouldn’t need to be explained, so either it’s a scam or they need to go back to kindergarten. They finally agree to pick up but never did. Then told me to discard it. Like how? What did they expect me to do with a huge chandelier. Then they finally agree to pick up again, but I have to pay for it. Huh?! Is this a joke? Maybe if they would refund your money before asking you for MORE money, but no. Sometimes you just have to laugh at the insanity of it all. I could go on for days about how terrible this place is but I’ll just say avoid them at all costs. Scam. Never again.

Terrible experience with Lumens. My order was sent to the wrong address, I've been told three times that a refund will be issued, and I've still yet to be refunded. I will need to dispute the charge with my CC company to recoup my funds, STAY AWAY