Paul W.
Loved the picture but will not order…
Loved the picture but will not order online in future. There was no follow up and it was very fortunate that I was at home the day it was delivered as I was given an expected delivery date for the 11th but it arrived on the 9th. I called the gallery but they couldn’t give me any information as I had ordered online. Previously I had ordered through the gallery and I had excellent customer service. Will advise not to order directly online.
Response from LUMASFeb 8, 2024
Dear Paul Whitehouse, Thank you for taking the time to share your feedback with us and your 5 star rating! We're thrilled to hear that you loved the artwork you received. However, we're truly sorry to learn about the inconvenience you experienced with the online ordering process and delivery. We apologize for any lack of follow-up and for the confusion regarding the delivery date. We understand the importance of accurate and timely communication regarding delivery schedules, and we regret any inconvenience caused by the early arrival of your order. We appreciate your feedback regarding the difference in customer service between ordering online and ordering through the gallery directly. Rest assured, we are committed to improving our online ordering experience and ensuring that our customers receive the same level of excellent service regardless of how they choose to place their orders. Your feedback is invaluable to us, and we will take your comments into consideration as we continue to enhance our processes and services. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly. Thank you again for sharing your experience, and we hope to have the opportunity to serve you better in the future. Best regards, Your LUMAS Team