Claude H.
Product not received despite delivery confirmation from UPS
I assume the product is as I expected because, at this time, I still have not received it. I opened a complaint to your customer service but have not received any response yet. UPS did NOT deliver the product as I was abroad when they unexpectedly showed up at my home . Neither Lumas nor UPS have answered my questions about where my package is 😕
Response from LUMASOct 29, 2024
Hello Claude Hugon, Thank you for sharing your experience with us. We’re sorry that the delivery of your artwork did not go as expected and that you initially did not receive clear information about the status of your package. We understand how frustrating this situation has been for you. Our Customer Care Team is already in contact with you and is working directly with UPS to ensure that your artwork reaches you as soon as possible. We sincerely apologize for the inconvenience and thank you for your patience. If you have any further questions or concerns, we’re here to help, and we hope that you’ll soon be able to fully enjoy your artwork. Best Wishes, Your LUMAS Team