Luggage ProsReviews of luggagepros.com

Ordered two pieces of luggage, neither was sent. Instead two other, smaller items were sent. Even the packing receipt failed to match my order and what was actually sent. I was told I could make an arrangement with fedex for an evening pickup. The next day I was told fedex would pick up the next day between 9 and 6, and the agent I spoke with denied he had told me otherwise. I repeatedly asked to speak with the agent's supervisor and he refused, telling me that they were all at a meeting. He would not agree to have someone call me back before hanging up the phone. I will never do business with this company again.

Crooks! I attempted to use a 10% off coupon for signing up for their newsletter. When the code didn't work, I emailed customer service. I could not find any brand exclusions online anywhere, as they do not list this information on their website. The customer service rep, Eric Mullen, admitted the brand I was attempting to purchase was not on the exclusions list (which I was only able to see when he linked me to it), but that they would still not let me use the coupon anyway. When I pointed out this was consumer fraud, Eric had the link updated to add the brand I was shopping for. These people are total scam artists and I have already reported them to the FTC, but wanted to warn other potential customers.

I order a Tumi backpack from Luggagepro website, They even sent me a confrontation and number. Next day they cancelled my order without my permission. They told me the backpack that I order is out of stock and they couldn't find another one from manufacturers because it is discontinued. All the BS, because their website is showing exactly backpack that I order but with original price, they made a mistake and they would not honor their deal instead of making some stupid excuses. Will not buy anything from them. Because if they make mistake they just cancel the deal, they don't care any customer right. Not a good business practice.

Horrible experience...stay away. After a week of sending emails regarding the status of my order I called their "customer service" and was told that they have no idea what was the status of the order, although based on their "calculations" I should have received the item 2 days earlier (nope!!!). I was told that it was a warehouse issue??? When told them that wanted to cancel the order so that I could buy from another place because I was going on vacation in 5 days and needed to be sure that would have something to pack my things into... they said that they could not do that. Again it had to go through the warehouse...but there was no guarantee when they would let me know when I could cancel my order. To boot, the people on the phone (called "customer service" a 2nd time because could not believe the bad service on the 1st call) were rude, snippy, and gave me an attitude. Never again Luggage Pros!!!!

Purchased a TravelPro 25' Maxlite. I've been buying TravelPro for years and had no issues. But this one - oy! On the third trip, one of the feet broke off. Customer Svc was polite but indifferent. Refused to allow return of the item and placed it in the warranty hands of TravelPro (the closest dealer is 1+ hours away). I advised Ebates to reconsider their partnership with this awful company. Wish I had researched them further before purchasing. Buyer, beware!

Purchased a TravelPro 9 rollaboard Suiter at a good price but it wouldn't stand up on the wheels and footer pads. After a few months I finally compared it to an older model and discovered that the footer is a 1/2 shorter on the one I bought from Luggage Pro. I asked them about it and they said it was out of warranty, even though it has nothing to do with the warranty. Now I am trying to see if Travel Pro has standard footers that will make this thing operable.

I was going to order a luggage set from luggagepros.com but I found the set elsewhere at a cheaper price. I contacted luggagepros so they could honor their price match guarantee. They very bluntly told me they would not honor the guarantee. I will never try to shop with them again. BAD CUSTOMER SERVICE AND NO INTEGRITY!!!