Luggage ProsReviews of luggagepros.com

The very worst customer service. Please stop backordering items for 2 weeks, and still have hurry 2 more in stock. Let's try something crazy and act like they care about this situation. Buyers beware!!!!

If I could give zero star, I would. If you order with this stupid store, they will send you an email about issue with your card and say they can't proceed the order. My card was charged 2 times for Rimowa Luggages ($1500) and I got nothing. DONT EVER THINK TO ORDER SOMETHING WITH THIS STORE!! EVER. Worst customer service ever.

Some people have great experiences with a company. I have had 2 separate horrific ones with Luggage Pros. Accidentally ordered the wrong size. Immediately called back to change order - within minutes. Could not be changed - too far in the system. Have to deliver what I don't want and wait for what I do want until I return this one - and what I need many not be in stock. Ordered a second piece that was back ordered. Charged my credit card for something that won't be in until the end of August. Won't credit my card until they get authorization from the luggage company. So I was excited to work with this company - loved what I was purchasing - but have been in an absolute standoff with "rules".... be careful - they read their script verbatim and do not care at all about customer service. I found the same luggage on other sites for the same price. Also, they sent me a 10% off coupon to use with my first purchase. Of course, when you enter the code - it is not valid. I would not recommend them...

Misleading shipping times. This company kindly offers you free three-day shipping but then neglects to mention that the items will leave the warehouse in about a week. Once you place your order, they drop that bombshell via an email. Then when you try and (immediately) cancel the order, they tell you someone will "call the warehouse" to cancel the order, so there is no automated mechanism for adjusting an order and sending confirming emails indicating that a refund will be issued. Very, very outdated customer service for an online company. I will never order from them again.

Ordered a suitcase. Order was confirmed. Then silence. It was a Christmas present so soon I became concerned. I started a chat with them and was told the item would be in stock in March. I canceled the order. Now we will see if that works. I would never order anything from these folks again.

After one week and one trip the zipper popped on the briefcase. Luggage pros will not take it back because it has been used. So we must send it off for warranty work and I'm assuming if it continues to have problems we will only be able to deal with the manufacturer. They charge $20 every time you send a product in for warranty repairs. Plus, you don't have a briefcase during that time. very dissappointing they won't stand behind the products they sell.

You company said sign up for emails and you will get 10% your first purchase. I did not get diddly squat It gave me a code than it would not offer discount. This is a big ripp off. I will never purchase another thing from this company. Kathy Godwin (727) 203-8300

I have never experienced such horrible customer service. Do not shop here. They DO NOT stand behind their products. So much for trying to support a small business. Go to Amazon.