Luggage ProsReviews of luggagepros.com

I received a "we had a problem" email within seconds of receiving the order confirmation, and when I called the number in the email, a robot tried to sell me: 1) a "Life Alert" system (no); and 2) a "Caribbean Cruise" for $65 (no) and then HUNG UP on me. I then called the number again, and a different robot answered. I was put on hold for 5 minutes, assured that there was only "one" caller ahead of me, and then got another robot that told me they only answer the phone during business hours. Would have been nice if that had been in the email ... you know, like, information? This is not how you treat customers.

I bought a Ted baker luggage and they haven't shipped for 5 days, wouldnt recommend this company, I ordered a product almost a week and it still hasn't shipped, their service is poor and they have very rude staffs. luggage pro is a complete trash.. still waiting for my order hopefully they would ship it out this week.

took my money before shipping my map, that is just not right. Order #W730683

Horrible customer service! I ordered an item and within a couple of days, I notice the zipper was damaged. I didn't notice it until I arrived at the airport. When I got back from out of town, I called customer service and some woman name Dawn said they couldn't do anything about it. "That once it leaves your home is considered used." What a nonsense!! Never again will I shop at the website, never!

I paid for my item and now they are saying I haven't paid for it. But the money has left my account

WEBSITE HORRIBLE. HAD TO ENTER INFORMATION OVER 5 TIMES TO GET IT TO WORK. Hope you have a better experience than I did. sdk

Ordered a bag through the website on 1/1/18. Was initially told the product was back ordered for 2 weeks after the order was processed. After 2 weeks, I received an email that the bag was on back order for 3 MONTHS!! Yet still, the website continues to list the item as in stock with only 1 left. Hurry, don't be left out! Unacceptable company practices and poor ethics.

Luggage ordered Sunday, with promise of delivery Thursday. Contacted customer service Thursday and all responses were indefinite about tracking and whether this had been backordered. I decided to order here because they didn't charge state sales taxes, but now know I should have gone with Amazon (Walmart, unfortunately did not list this particular item) which was only $1 more due to adding in state taxes.