lucyd.coReviews of lucyd.co

I was excited to purchase Lucyd smart glasses, but my experience has been extremely disappointing. The original frames failed, and although the company sent a replacement under warranty, I experienced continued issues. They eventually refunded the cost of the frames but refused to provide any additional assistance. The biggest problem is that these glasses require custom prescription lenses to fit the frames, if needed. In my case, after the frame failed for the 2nd time, I was left with expensive prescription lenses that cannot be used in another frame, resulting in a significant financial loss. Customer service was polite, but the final response was that they considered the matter closed and would not offer any solution beyond the frame refund. I wish I had known this before investing in prescription lenses. My advice to anyone considering these glasses is to think carefully before purchasing prescription lenses unless you're comfortable risking that additional expense if the frames fail.

Excellent aftercare service great quality and ease of day to day use.

I would like to say thank you for reaching out and trying to make things right. That is how customer service is supposed to work. Harrison thank you!

I bought my glasses in February of last year. My glasses stoped charging April of 2026. So the warranty was out. You think they would last more than a year. They offered me a discount of 30%. A product won’t last more than a year or so???? Not again Il get some cheap ear phones for that price and they were prescription also. Buyer Beware.

Very durable and priced very fair. I was surprised with the quality and durability. Bought the whole family a pair, perfect for driving and also being able to hear your surroundings simultaneously. You got a life time customer here!

She came up to me and asked what kind of sunglasses i was wearing that were playing her favorite song, these pairs of glasses attract those around you with their hifi quality audio and of course their good looks. I don't leave the house without them now. Quick to charge and last all day, very impressed with these.

Don’t listen to these jokers. I have been using Lucyd for years, and they were the first to the smartglass game and still the best. Their tech support responds around the clock. They are nasdaq company not a kickstarter like most people selling smartglassrs

The problem with this company is that they don’t honor the return policy ! The 100$ extended warranty’s is of no use! If you send the defective lens for resolution to lucyd fixing the defective eyewear they will ask for 50% cost of lens for the replacement. Don’t trust this company’s return policy . Will report further to other consumers on MY terrible experience . One star is too much but has to select to make a complaint !