lucyd.coReviews of lucyd.co

I received my glasses this morning. When I opened the package, I noticed that the foam liner I ordered was not in the box. I emailed Lucyd to notify them and within minutes I received a reply and a tracking number for the product that was omitted from the order. That is outstanding customer service. I am now testing the product and so far I am extremely pleased. Everything is working as advertised thus far. Thank you!

I have had my lucyd glasses for about a year now, when I first got them they had a small charging glitch, within hours of reporting the problem, the resolution team was on the job. Problem solved, flash forward 10 months and one of the speaker arms stopped working. Once again, contact was established, and a solution was found. Quickly, easily, responsibly. The customer service is exemplary and the quality of the product is very satisfactory.

I’ve been very pleased with these safety glasses, especially with the customer service. They have been extremely responsive and helpful. I had an issue with the frames, and it was handled immediately without any unnecessary delays or hassle. That level of customer service really stood out to me. The prescription portion of the glasses is fantastic. The lenses are clear, the prescription is accurate, and I’m very happy with the overall quality and visibility while wearing them. The sound quality is decent and works well for what I need, and the battery life has also been impressive. I can typically go a few days between charges. Overall, I’m very satisfied with the glasses. The excellent prescription lenses, good battery life, and especially the quick and responsive customer service have made this a very positive experience.

Customer service was fast and friendly! Thank you for working with me to resolve the issue (I ordered the wrong glasses)

When I contacted this company in reference to the issues I was having in reference to the size, at first I was disheartened as it was stated that I would not get a refund because it was past the seven days. Continuing the conversation with Alex, the specialist I was assigned, it was pleasantly surprised with getting a new pair of glasses for free. I did not expect this, but I was genuinely very happy with the support I received.

It took a long time to get them but I do need perggresive lenses. The buttons are a little hard to manipulate. I still like them and I'm happy I got them

Love my glasses! The sound quality is great. On the job site I can listen to podcast or music without wearing glasses and headphones. Knock two birds with one stone. The auto tint is handy as well. Would recommend these for anyone in the trades that need safety glasses though want to listen to something as well. Shipping was fast!

I purchased prescription glasses from Lucyd less than one year ago. The frame broke during normal use while still under warranty. When I contacted support, I was told the frame model had been discontinued and there was no compatible replacement available for my prescription lenses. Although Lucyd acknowledged the frame issue, they would not replace my prescription lenses, reimburse me, or provide a refund. Their only solution was a 70% discount toward purchasing an entirely new pair of glasses. Customer service was polite, but I was disappointed that a warranty claim on a defective frame still left me paying for new prescription lenses. If you purchase prescription eyewear from Lucyd, make sure you fully understand how discontinued frames and lens coverage are handled under their warranty. Update: After further review, Lucyd ultimately refunded both the frame order and prescription lenses. While the process was frustrating and required significant follow-up, the matter was eventually resolved.