LuckystakeReviews of luckystake.com

I requested a redemption of $371 on 05/31 and an additional redemption of $624 on 06/13. As of today, neither redemption has been received or approved. Luckystake’s advertised 24/7 live chat and support email (support at luckystake dot com) appear to only provide automated responses, with no updates, accountability, or indication that my redemptions are actually being processed. Based off this experience, I cannot recommend this casino.

I’ve been waiting for a week to get my redemption. I had an email that said that I was my friend would be ready between three and five days and I can’t talk to nobody. That’s real live person. It’s all AI you tell me they’ll let me talk to a customer specialist support specialist. Whatever and I never get to talk to nobody. I do not recommend this game to no one because there’s nothing that liars they did not hold up to no loyalty. Customer service is awful. I don’t even see how this game is still allowed to be played, but they do not redeem.

My experience with Lucky Stake Casino has been extremely disappointing. I won $300, completed the full verification process, submitted all requested documentation, and received confirmation that both my verification and redemption request had been approved. I was explicitly informed that payment would be processed and received within 2–5 business days. It has now been 17 days, and I still have not received my payout. Despite multiple attempts to contact customer support, I have not been provided with a clear explanation, an updated timeline, or any meaningful communication regarding the delay. I was advised that my case would be escalated, yet no follow-up or resolution has been provided. Delays can happen, but the lack of transparency and communication after approval has been unacceptable. Approving a redemption and providing a payout timeframe creates expectations that should either be met or updated promptly if circumstances change. Based on my experience, I cannot recommend this platform. Reliable payouts and responsive customer service are essential for trust, and unfortunately my experience did not reflect either.

First time winning at LUCKYSTAKE, was kinda worried at first that im not gonna get my redemption because some of the reviews I was reading says that LUCKYSTAKE are scams. I won $580.00 and I choose to redeem $500 directly goes to my bank and $80 on paycard!Yes it takes some time to verified my account but guys be patient, I GOT MY REDEMPTION!!!And I just wanted to say that LUCKYSTAKE IS LEGITIMATE and I wanted to say THANK YOU LUCKYSTAKE for my WINNINGS.They are not just LEGITIMATE they are giving free SC to play so you really dont have to buy GC.Support will assist you 24/7 and they responded Quickly..Thank you Guys!

This is ridiculous. Over a week waiting them to even approve a 230 dollar winning ticket to go on a virtual card. I feel I am not going to get my winnings. I have text and messaged the fake support so many times. I will definitely tell anyone I know NOT to play here. They take our money instantly but can’t give us our winnings! This is so wrong.

Site has good promos. Redemption is still up in the air. It’s been 5 days for my redemption. AI agent says she’s escalating emergency ticket but no movement yet. 5 days regardless is way too long for redemptions when there’s so many other sites that pay 12hrs-2/3 days.

I’ve been waiting 4 days for 3 separate redemptions that have not been paid. On a three I messaged customer support and got the standard bot who said that they would escalate my situation immediately. Then I was told that I needed to complete a W-9 which I did and sent it to the company. When I inquired on day 4 about my redemption, I was told that it could take longer to process while they were waiting for the W-9 paperwork to be approved. This would be the first time redemption on this side after my account was migrated without my knowledge and funds that I had from the old site did transfer, and I used those and won 2 jackpots plus $100. If a casino site cannot pay out in the timeframe they have listed, they need to change the information on their website. Let’s see what happens on day five and on, and if I receive the funds within the 3 to 5 days allotted. If so, I will be happy to change my review. UPDATE: It has been 9 days since I requested my redemptions. Has anyone been paid from this site in the last 30 days? Update 2-On day 12 I received one redemption. Day 13 I am still waiting on 2 other redemptions. I do not recommend this site as others pay quicker. Update3- the company paid one small redemption on day 14 however that one was submitted after a jackpot winning, which still has not been paid. I communicate with their bot Customer Service at least two times a day and I am told that because it is a larger amount it will take a while. I have taken screenshots of all of my communication with the bot Customer Service in the event I need to post it here. I have played at many online casinos and all have paid out in the timeline that they were supposed to. This online gaming does not pay within the 2 to 5 days advertised. Stay far far away if you ever want to see your money in a reasonable amount of time. Update 4- still waiting on my jackpot redemption day 16. Constant contact with Bot and no clear reason as to why I haven’t been paid, although I’ve been escalated to “ emergency” status no less than 8 times and still no money. It’s time they paid up! Update 5-day 17 of waiting for my redemption. The bot no longer says be patient for when I receive my redemption. Now the bot is saying we will monitor if you receive a redemption. This change in language leads me to believe I will never see my jackpot winnings. It’s very disappointing to play on a site that came recommended to then find out that they paid people to write reviews and refused to provide redemptions in a reasonable amount of time even if at all. Please click on the thumbs up button below if you are interested in me continuing the saga of where’s my jackpot or if you’re having the same problem as I am. Update 6-it has now been 21 days since I submitted a request for a jackpot winning, that has not been paid. There is no clear path to receiving information on when that will happen. The Customer Service bot is of no help and provides no information other than I’m here for you… And I can escalate your situation to emergencies status… Which I was told they had done over 15 days ago. My review stands. If you’d like to see the money that you’ve won, do not play on this site. Update 7- 23 days after submitting my redemption, I finally got paid. I would still advise to find another site to play on. The lack of customer service and the truth or lack there of allows me to leave my review as a one star.

Stay away!!!!! You willlll never get paid or any sort of help! Place is beyond horrible!