Amy R.
Stellar Customer Service
Ria is awesome!

Play, win, and enjoy the thrill at LuckyOne, the social casino everyone can join. No purchase necessary, and fun is guaranteed every day.
LuckyOne.us (luckyone.us) has 207 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Amy R.
Ria is awesome!
Alan Z.
I love that they give out a daily .50 SC bonus to play with. Very Generous because I only needed that amount to strike a $150 jackpot. The withdrawal process was somewhat tricky but not the worst experience once Becky from Customer Support talked me through it. Thanks to her I instantly got my Money cashed out onto my card. No rediculous wait time. Now I can afford the bills this month. God Bless
Jaydon
Lara was great helped me with everything awesome site !
BillyBobJoe
This site stole my money and so far is refusing to return it. See timeline below 3/10/26: my account was closed and $1206.19 was stolen from me. I was told I had stacked purchases and didn’t play enough. 3/10/26: I filed an informal dispute with this company according to their terms and conditions. Notifying them that the confiscation of my funds was unjust enrichment. They promptly emailed back saying they would settle dispute and return my funds. 3/13/2026: it is now Monday night 7pm central time. They have not followed through and they have refused to return the money they STOLE from me. I did not engage in any sort of sort of shenanigans on this site or break the terms of service in any manner. I received many emails for sales and made a total of 5 purchases. To offer a sale to a customer and than use the fact that the customer purchased the offers to justify the confiscation of there funds is absurd. This company are liars and thieves.
Response from LuckyOne.usApr 17, 2026
We’re sorry to hear about your experience and take these concerns very seriously. At this time, we’re unable to match your review to an account in our system, which means we can’t verify the details you’ve shared or review the actions taken. Situations involving account closures and balance adjustments are always handled in line with our terms and conditions, and we aim to communicate clearly throughout the process. We’d appreciate the opportunity to investigate this further. Please contact our support team directly with your account information and any relevant correspondence so we can look into the matter and provide clarity.
Constance H.
Rebecca is awesome 👌 answered every question i had Service is great look forward to cashout to my winnings
Leisa
This was the easiest verification process and customer support was most helpful. I wish all verification on other platforms went as well as this one. Even with the initial problem it was taken care of within hours NOT days or weeks.
Bobby
Today was my first day playing on this site. I won $400 and then had to complete the KYC verification process. I had problems submitting my ID. I had to open a chat with the support team. Marley promptly responded and helped me, step by step, with the process. Everything went super smooth and she reviewed my documents at the same time. I’ll definitely be back again! Huge shout out to Marley!!!
Shane W.
Support was great Monica really helped me out!