LuckyOne.usReviews of luckyone.us

My support agent, Hope, was super helpful and solved my issue immediately!!

EDIT IN RESPONSE TO SITE RESPONSE: I got in touch with support several times and was stonewalled by a generic "you're banned" spiel about how I violated ToS without specifying which term I violated. I asked for a specific reason, to which I did not receive an answer, so my only assumption is that the ban was arbitrary solely because I won too much. Spent about $400 USD on the site, played their games and ended up with around 690 SC. I go to redeem, get an email asking me to confirm proof of payment method. I submit pictures of my payment cards and assume all is good. A few minutes later I get an email notifying me that my account is permanently closed for violating one of their Terms and Conditions. I reach out to support, where they repeatedly cite a generic "violation of terms and conditions", and are unwilling to tell me what I did to get banned. Customer Support was otherwise useless. My current assumption is that they banned me for winning more than I spent. I would advise anyone else who enjoys winning big to avoid this site, as they will likely ban you for violating their T&Cs where it says noone is allowed to actually win on LuckyOne!

Really blown away by their customer service response and quality, Eva was awesome!

Love this app/game fun, very helpful customer service representative thank you Lilly! PS... best thing is same day redemptions

I will like to thank ms Eva for all the help and support she was a very good customer service thank ms Eva we need more customers service people like you

I very impressed with the customer service they provided me here in LuckyOne .My helper was miss Luna she is amazing !! Helped me with my redemption issues step by step till it went through. I appreciate her help very much!! Thank you again very much miss Luna.

I absolutely love this site! All my favorite games plus some new ones I've discovered. I signed up and redeemed today and within maybe 10 minutes after I received my redeemtion. I usually try to have patience with redeemtions but none was needed today. Keep up the great work! HIGHLY RECOMMEND! ★★★★★

Great support staff. Marley made everything simple. So the 5 stars are for her. Thanks for taking care of everything for me.