Mayahlaz S.
Laura was amazing and fix the problem
Laura was amazing and fix the problem

Play, win, and enjoy the thrill at LuckyOne, the social casino everyone can join. No purchase necessary, and fun is guaranteed every day.
LuckyOne.us (luckyone.us) has 207 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Mayahlaz S.
Laura was amazing and fix the problem
Matthew W.
I contacted customer service today and Hope was so helpful and kind! Great customer service and great game selection.
Yamilka Brizuela H.
I want to thank Lana from support for the excellent help she provided. She was very kind, patient, and resolved my situation quickly and efficiently. I felt heard at all times, and her professional attitude gave me a lot of confidence. Without a doubt, first-class customer support.
customer
 Their customer service is amazing.! I haven’t had a chance to play on the site bc I didn’t receive my verification code. But it’s fixed now so I should be able to get into my account. Thank you to the LuckyOne customer service!
Leah Rose K.
The service rep that helped me, Hope went above and beyond with crediting my account with FS when an issue was being resolved. And all of the interactions I have had with them have been more than satisfactory.
Coulter C.
Lara, was absolutely amazing in getting me verified! She didn't hesitate to get it done quickly! Marley, on the other hand, he's worthless. This site is absolutely terrible. The only reason its got such a high rating, is because they tell you to rate them before you even play their games. I lost over 1000 in 2 hours playing multiple games on here and nothing was hitting. I've never had such a bad experience on any of social casinos I've played on
Response from LuckyOne.usApr 24, 2026
Thank you for taking the time to share your feedback. We’re glad to hear that Lara was able to assist you quickly with your verification, your positive experience with her is appreciated. At the same time, we’re sorry to hear that your overall experience did not meet expectations. Our team is committed to maintaining a high standard of support for all users. We also understand how frustrating it can feel when gameplay doesn’t go your way. Outcomes in our games are based on chance, and results can vary significantly over short periods of time. Your feedback and overall experience has been noted and will be shared with the relevant teams for review. We’re always looking for ways to improve. If you’d like to discuss your experience further, please feel free to reach out to us directly, we’d be happy to assist.
Brooks
Love it. Big selection of the games. Good bonuses, very fast redemption. I had to contact costumer service and Hope was very helpful. Very happy. Thank you for the quick, smooth service
Heidi
Tina is customer service was very helpful in trying to answer questions with my account.