lubluelu.comReviews of lubluelu.com

Order: 13-12496-40336 from the Ebay shop Very disappointing customer service and shopping experience Unfortunately, my experience with the Lubluelu shop on eBay was very disappointing. The customer service was not helpful, and dealing with the issue was frustrating and time-consuming. I expected better communication and support from the seller, but my concerns were not handled in a satisfactory way. The overall experience left me feeling that customer service was not a priority. I hope the seller takes this feedback seriously and improves communication and customer support for future customers. Based on my experience, I would be very cautious about purchasing from this shop again.

Assistenza clienti inesistente e totale presa in giro: un mese di rimbalzi e zero rispetto per il cliente! Ho acquistato un robot aspirapolvere Lubluelu su Temu e la mia esperienza con il post-vendita si è trasformata in un vero e proprio incubo kafkiano. Dopo pochissimi mesi dall'acquisto, il dispositivo ha iniziato a presentare un grave difetto di autonomia, spegnendosi bruscamente dopo appena un minuto di funzionamento a causa di una batteria palesemente difettosa. Da quel momento in poi è iniziato un circo indegno fatto di: Operatori a rotazione in chat che non leggono lo storico e ti chiedono ogni volta di descrivere daccapo il problema. Richieste assurde e continue di inviare video, nonostante sia già stato fornito un filmato palese ed esplicito in cui si vede chiaramente il robot che si ferma da solo dopo un minuto; eppure hanno il coraggio di sostenere che "non ci sono anomalie evidenti" solo per prendere tempo. Tentativi maldestri di chiudere la pratica offrendo miserabili coupon o buoni sconto pur di non assumersi la responsabilità di una garanzia legale di conformità che spetterebbe di diritto. Una totale mancanza di professionalità, risposte automatiche preconfezionate e una strategia deliberata pensata unicamente per sfinire il cliente e fargli perdere la pazienza. Evitate assolutamente l'acquisto di prodotti tecnologici su questa piattaforma se non volete buttare via i vostri soldi e ritrovarvi senza alcuna assistenza reale. Gestione pessima e vergognosa.

The vacuum works well until it doesn't. My vacuum stopped charging, so I contacted them via their eBay store, as that's where I purchased it. After going back and forth to try to get it working, I said it still doesn't charge and awaited a reply. I didn't get a reply for a few days, so tried to contact them again. I have now been blocked on eBay by them, so I cannot contact them. Emails go unanswered. DON'T BUY from them.

Sav inexistant malgré plusieurs mails pour mon robot lave vitre lubluelu en panne pas de retour ,il aura fonctionné 1 mois ça fait cher pour de la camelote, à éviter

Betrüger. Dampfbesen nach 1 x benutzen defekt. Jedesmal ki antwort. Bloß die finger weg

Absolutely terrible experience with Lubluelu. I ordered a robot vacuum and received an incomplete product with one of the side brushes missing. I sent them clear photos and even their own customer service eventually admitted in writing that they could see the side brush was missing. You would think that would be the end of it and they would simply arrange a refund. Nope. I contacted them on 20 August and was told somebody would contact me within 24 hours. Nobody did. I contacted them again on 21 August and was promised AGAIN that somebody would contact me within 24 hours. Nothing. By 25 August, their own customer service acknowledged that I had already been waiting FIVE DAYS without the promised follow-up — and guess what they told me? Someone would contact me within another 24 hours! How many “24 hours” does a company need to deal with a product they themselves acknowledge arrived incomplete? At this point I have had enough. I paid £154.37 for the product and I am now pursuing the matter through my credit card provider under Section 75. Based on my experience, the customer service is an absolute joke. They keep making promises and then doing nothing. It genuinely feels like they are just trying to delay things until customers give up. I would strongly advise people to think twice before buying from this company. I certainly won't be buying from them again.

Aspirateur lubluelu 202 ; efficacité correcte, j'en étais plutôt satisfait jusqu'à ce que la batterie donne des signe de faiblesse (presque plus d'autonomie) Normalement ce n'est pas grave sauf qu'IL EST IMPOSSIBLE DE TROUVER UNE BATTERIE DE RECHANGE (aspirateur acheté il y a 18 mois) !!!

10 Trys = one good support by a real Human 9 fails with ki