LoviReviews of lovi.care

Previously wrote a one star critical review regarding confusion around online purchase of what I thought was an opportunity to buy a bundle of products but it was actually just a subscription fee that then allows you to purchase bundles which is not what I can afford and not what I thought I was paying for. I did give feedback that more clarity was needed about what you are purchasing online because you don’t know until you pay that there’s more steps and money you have to pay. I gave a 4 because I appreciated how fast they responded and immediately wanted to resolve my complaint and refund me. And it felt like it was a real person on the other side following up. They’re not the only company that has this confusing online purchasing process but so far I think they’re the only ones that get back really fast and you don’t have to argue. I appreciated the customer service.

They charged me $54.99 for subscription which I didn’t wanted to purchase by just clicking on instagram add. Please don’t click on any of their social media add they charge money instantly and $26.99 for some stupid product guide which you really don’t feel of need. They charged me total $81.98 straight and when I emailed they just responded that your subscription is cancelled. I sent several emails asking for the refund but they don’t response on this issue. I am extremely disappointed with Lóvi and their customer service. I would have bought some products for me for this money which got wasted because of just one click on instagram add. However they have made my refund process and I have received the money thank you Lóvi for taking my request into consideration quickly.

Still waiting on my other refund

This company took £59.98 from my account at once. I only clicked on their stupid, deceptive Instagram ad post and they charged me £59.98 just for scanning my face. I've emailed them over and over again. They refused to refund my money. I did not use their service. If you see their ad on Instagram, Facebook or any social media please don't click they will scan your face and charge you. Update on my last review, my £59.98 has been refunded Thanks to Sofi, she refunded my payment into my bank account

This plan such a scammer, I paid on their website and my money is gone…. I could even open the app asking need to login with codes which I never received… Then I asked for refund but they say it’s not eligible. I don’t know why, no valid reason. Not recommended 100%

I am waiting on a response about canceling a subscription which was supposed to be products purchased. I selected product, applied a discount code provided by Lovi along with free shipping. The confirmation email stated my charge is for a subscription not product itself. Lovi’s response when I asked for shipment date since I was actually buying product, was that my purchase was not for product but for their skincare app. Products are ordered through other means and/or websites. Then why was my cart and order summary shown for products and free shipping. A subscription was not a part of the cart and order summary.

Your app can really help me by helping to choose the best and right beauty products. I’d like to give you some opinions, First - How about listing the best products according to suitable points. Second - the free trial you give me is one month and one month is not enough to give full review. But as far as I know, your app can help me alots.

Customer service is useless - kid signed up to this via an Instagram ad and paid. I explained the situation and they said they couldn’t do anything about it because of the “money back policy”. Not helpful at all, after a genuine mistake, was like talking to robots.