Smart skincare powered by AI Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data. Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app. Download on the App Store Apple and the App Store logo are trademarks of Apple Inc. AI Skin Analysis & Progress Tracking Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results. Personalized Routines & Product Fit Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error. Ingredient Insights & Smart Guidance Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Lovi (lovi.care) has 383 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
lovi.care
Website
lovi.care
Category
Internet & Software
Location
West Palm Beach, Florida
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Hi,
Thank you for leaving a note. If “marketing” means the app felt more like a sales pitch than skincare guidance, we’d like to understand what gave you that impression. Lóvi’s recommendations come from your face scan and skin profile, and they rest on guidance from cosmetologists and dermatologists. The aim is a routine that fits your skin, not a push toward any particular product.
Could you tell us which part felt that way, for example the ads, the offers during checkout, or the product suggestions? Please write to us at [email protected], and our team will go through it with you 💜
Warm regards,
Margarita & The Lóvi Team
CU
customer
I am giving you 3 stars because it's…
I am giving you 3 stars because it's pretty strange that the app only recommends Korean cosmetics.. I know that the K-cosmetics are good, but it seems like the K-brands have paid foe advertising through your app, which is a schame- you shouldn't be selling yourselves out like that... In addition, the app recommends me a K-product containg POLYACRYLAMIDE, AND ANY SCHIENTIST KNOWS THAT EVEN MINIMAL CONCENTRATIONS OF ITS MONOMER FORMS CAN BE MUTAGENIC...
Response from LoviSep 18, 2026
Hi,
Thanks for sharing your thoughts directly! We'd like to draw your attention to the fact that we don't get paid by any brand, Korean or otherwise, to push their products. Recommendations come from skin concerns and ingredients, not sponsorships, so if K-beauty is dominating your suggestions, we'd like to look into why.
The ingredient point deserves a proper answer too. Could you reach out to our team directly at [email protected]? We'd like to go through both of these with you in full 💜
Warm regards,
Margarita & The Lóvi Team
JM
Jyoti M.
It is very costly services they charge…
It is very costly services they charge on weekly basis . Every time they change the product suggestions. Very confusing.
Response from LoviSep 3, 2026
Hi Jyoti!
Thank you for sharing this, we hear you and want to help clear things up.
The billing cycle depends on the plan chosen at the time of purchase, whether monthly, quarterly or annual. If something doesn't look right on your end, please reach out to us at [email protected] and we'll look into it straight away.
As for the product suggestions changing, we do update our recommendations from time to time to bring more variety and keep things fresh, but your core routine should always remain consistent. We'd love to take a closer look at your account personally and make sure everything feels clear and aligned for you! 💜
Warm regards,
Margarita & The Lóvi Team
SC
Seibh C.
Good for your skin but glitchy & expensive
Tbh, it feels a bit dishonest to be changing for an app with such massive bugs. For instance, I asked the AI to come up with a routine using the products I had on my shelf that I had scanned using the app. The AI can't see that part of the app. Pictures and files can't be shared via the AI chat. The list of products can't be copied and pasted either - even though a button to copy pops up, it can't be selected. I had to use google lens on the screenshots that I couldn't share to the AI to copy and paste the text into the chat. Now the AI has completely forgotten we did that and keeps referring back to the original plan. The AI has also said it has done things for me that it hasn't. Namely adding products to my wishlist and setting reminders for various weekly treatments. The main selling point is being able to do the scans (either face or products) whenever you want but it is not mentioned that this costs extra. To me, it should be included in the basic price. Also, when I asked the AI if the type of cleanser used in my daily routine videos could be changed, it said absolutely! But that hasn't changed either. The app also freezes often and the only option is to close and open it again. I do enjoy the parts that work and the science based advice, but I am very disapponted that the whole experience isn't what it should be.
It's great for choosing the correct products for your skin and the tutorials are really helpful, but the AI chat is super forgetful and not connected to all parts of the app - it does give good, science based advice though with references. The app itself can be very glitchy - the scanner won't always open, if it identifies the wrong product you can't always correct it. Also, it's disapponting that the main thing I got it for - scanning any product to test it's suitablilty for my skin- apparently costs extra and "unlimited scans" are not included in the basic price. I also didn't realise when I began the process that it was an app with a substantial subscription fee
Response from LoviAug 12, 2026
Hi Seibh,
Thank you for being so honest and for taking the time to explain everything in such detail. We’re really sorry, especially because it sounds like you put quite a lot of effort into making the app work for the way you wanted to use it. That’s definitely not the experience we want you to have.
Your point about the AI telling you it had added products to your wishlist or set reminders when it hadn’t is particularly important. We completely understand why that would undermine your trust in the feature, and we’re sorry about that.
We’re also glad that, despite all of this, you’ve found the product recommendations, tutorials, and science-based advice genuinely useful. It sounds like the core skincare guidance has been helpful, while the way the different parts of the app work together has let you down.
We’ve taken note of the specific issues you mentioned, including the scanner, freezing, correcting incorrectly identified products, the AI not retaining information from your routine, and the clarity around scan availability. Feedback like this gives our team much more to work with than simply knowing that something “doesn’t work.”
We really appreciate you giving Lóvi a chance and being so open about what needs to improve. 💜
Warm regards,
Margarita & The Lóvi Team
MC
monica C.
suggested products changes from one day…
suggested products changes from one day to the other, today a product is 97% matching with your skin needs, the following day sale product is rated 60% it’s quite impossibile to really understand which is the best product for you
Response from LoviAug 7, 2026
Hi Monica,
Thank you for flagging this. It's a fair concern, and we understand the confusion it causes.
Our matching algorithm updates recommendations as it factors in things like your skin profile changes, new product data, or seasonal/routine adjustments, but you're right that seeing a big swing like 97% to 60% on the same product without clear explanation isn't a good experience. It should feel consistent and trustworthy, not confusing.
We're taking this feedback to our product team, as clearer reasoning behind match scores (and more stability day-to-day) is something we want to get right. Please reach out to our support team at [email protected] with more details on the specific products you saw this with. It would help us dig into what's driving the shift.
Thank you again for taking the time to share this. It genuinely helps us improve.
Warm regards,
Margarita & The Lóvi Team
CU
customer
0it was easy to use but products…
0it was easy to use but products prescribed are not available in my country so I can't start the process
Response from LoviJul 22, 2026
Hi!
Thank you for sharing this, we completely understand how frustrating it must be to have a routine ready but not be able to get started because of availability. 💜
For each product category, we offer up to 10 alternatives, and many of them can be found on international marketplaces with worldwide delivery. We'd love to help you find options that are actually accessible where you are!
Could you reach out to us at [email protected]? Our team would be happy to look into your recommendations personally and suggest the best available alternatives for your region!
Warm regards,
Margarita & The Lóvi Team
SH
Shakun
No way to tell u what i hv been using…
No way to tell u what i hv been using or track schedule
Or tell u what i hv chosen to buy or already hv
Response from LoviJul 20, 2026
Hi!
Thank you for sharing this! We completely hear you, and these are exactly the kinds of features we know would make Lóvi so much more useful day to day 💜
The ability to tell us what you already own, track your choices, and build around what's already on your shelf is something we're actively working on, and we'd love to keep you personally posted once it's live.
We really appreciate you taking the time to share this, that pushes us to build better. We hope to win you over with what's coming!
Warm regards,
Margarita & The Lóvi Team
SO
Sou
Recommended products are not widely…
Recommended products are not widely available
Response from LoviJun 23, 2026
Hi Sou!
Thank you for sharing this, we completely understand how frustrating it can be when products feel difficult to get hold of.
We do want to mention that for each category, we provide up to 10 product options and alternatives, so there's always a variety to choose from at different price points and availability levels. And the great news is that most of them can be found on local or international marketplaces with worldwide delivery, so there's usually a way to get what you need regardless of where you are.
We'd love to help you find the best options available in your area. Please reach out to us at [email protected], and our team will be happy to guide you personally! 💜
Warm regards,
Margarita & The Lóvi Team
