LoviReviews of lovi.care

Response from LoviOct 13, 2026

Hi, Thank you for giving Lóvi a try, and for being upfront about wanting to see results before committing. That’s a fair way to approach any skincare routine, since real changes in skin usually take a few weeks to show. The free version lets you explore the app with a daily allowance of product searches, while the full set of features, including the face scan and AI assistant, comes with the subscription. If you’d like to understand which option suits you best, test the trial, or have questions about our money-back policy, please write to us at [email protected] and our team will walk you through it 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviOct 11, 2026

Olá, Obrigada por detalhar a sua experiência e por sugerir como as recomendações poderiam ficar mais claras. Ter muitas opções à vista pode mesmo cansar quando o que se quer é um ponto de partida simples. A variedade é intencional, para dar flexibilidade de preço e de percentagem de compatibilidade. Em “Preferências” no perfil, pode definir a faixa de preço preferida, e isso ajuda a trazer opções mais acessíveis. Quanto à compra, os links da Amazon servem apenas por conveniência. Os produtos recomendados também costumam estar disponíveis noutros marketplaces e em lojas locais. Se escrever para [email protected], teremos todo o gosto em acompanhá-la(o) pelo app passo a passo e em rever cada ponto da sua avaliação. Um abraço, Margarita e a equipe Lóvi

Response from LoviOct 11, 2026

Hi Sabrina, Thank you for such an honest review, and please don’t be hard on yourself about the app steps. Plenty of people like having someone walk them through it, and that’s what our team is here for. For the retinol concern, each product page lists its full ingredients, so you can check for retinol or any other ingredient you can’t use before buying. You’ll find it by scrolling down under the product’s fit score, where the ingredient list and compatibility details sit. If you write to us at [email protected], we’d be glad to take you through the app step by step and look at how your ingredient concerns can be reflected in your recommendations. Warm regards, Margarita & The Lóvi Team

Response from LoviOct 11, 2026

Hi, Thank you for following this through to the end and for letting us know how it went. Premium activation can involve both our side and the app store’s billing, so a case sometimes needs a second look before everything lines up. We’re glad it’s now active on your account and that you can get back to your routine. We’d like to review how your first request was handled, so please write to us at [email protected], attaching a screenshot of your review. And we'd like to make it right 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviOct 5, 2026

Hi Aida, Thank you for the detailed feedback, it's helpful to understand exactly where the experience fell short for you. The recommendations themselves are built on a cosmetologist and dermatologist foundation, not generated the way a general AI chatbot would pull information together. As for the video style, we've chosen a more personal, approachable format over a polished studio production, as it tends to resonate better with how our users actually engage with skincare content. On product sourcing, Amazon links are included purely for convenience and aren't a restriction. The same recommended products are mostly available through other marketplaces or local stores as well. It's also worth noting that adjusting your preferred price range under your profile settings will surface a wider variety of product options beyond what's shown by default. We appreciate you taking the time to share this, and hope this context is useful going forward 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviOct 1, 2026

Hi, We totally get where you're coming from. The free version does come with a daily allowance for searches and scans, though we know that can still feel tight when you're just exploring. We'll make sure this feedback about having more room on the free side reaches the right people. Thanks for being honest about it 💜 Best regards, Margarita & The Lóvi Team

Response from LoviSep 21, 2026

Hi Julia, Good timing to mention: we recently rolled out a feature that lets you add the products you already have and build your routine around them, so you don't need to buy everything new or toss what's on your shelf. It tells you what to keep, what to buy, and what to skip. On the matching percentage and brand range, we'd like more detail from you directly so we can look into it properly. Reach out to our team at [email protected] when you get a chance, happy to go through all of this with you! 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviSep 9, 2026

Hi Heather! Thanks so much for taking the time to share this! Would you mind sharing a bit more about the brands you noticed this with at [email protected]? That'll help us take a closer look at what's driving those matches and see where the logic can be tightened up for you specifically. We really appreciate you flagging it rather than just moving on, that's how we actually get better. Warm regards, Margarita & The Lóvi Team