LoviReviews of lovi.care

Response from LoviOct 11, 2026

Hi Sabrina, Thank you for such an honest review, and please don’t be hard on yourself about the app steps. Plenty of people like having someone walk them through it, and that’s what our team is here for. For the retinol concern, each product page lists its full ingredients, so you can check for retinol or any other ingredient you can’t use before buying. You’ll find it by scrolling down under the product’s fit score, where the ingredient list and compatibility details sit. If you write to us at [email protected], we’d be glad to take you through the app step by step and look at how your ingredient concerns can be reflected in your recommendations. Warm regards, Margarita & The Lóvi Team

Response from LoviOct 11, 2026

Hi, Thank you for following this through to the end and for letting us know how it went. Premium activation can involve both our side and the app store’s billing, so a case sometimes needs a second look before everything lines up. We’re glad it’s now active on your account and that you can get back to your routine. We’d like to review how your first request was handled, so please write to us at [email protected], attaching a screenshot of your review. And we'd like to make it right 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviOct 8, 2026

Hi Yvana, Thank you for such a thoughtful review. Hearing that the app gave you a clearer starting point before taking any bigger steps for your skin is exactly what we hope for. It's great that the product scanner is already steering you away from things that could irritate, and that the fit scores from your face scan are lining up with what your skin actually needs. A lot of work from our science team goes into making those scores dependable, so it's nice to see it show up in your day-to-day. We hope the results keep building from here 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviOct 6, 2026

Dear Lisa, Thank you for sharing your feedback. We can see that you've also emailed us, and our team has provided a detailed explanation regarding the charges on your account: the subscription had not been cancelled, so the auto-renewal went through as scheduled. Our team has offered you an immediate resolution by email. We'd be grateful if you could reply there so we can move forward with it together! Warm regards, Margarita & The Lóvi Team

Response from LoviOct 6, 2026

Hi Sophia, The aesthetic and organized layout gets a lot of attention behind the scenes, nice to hear you're loving it! On pricing, accessibility is a fair thing to want more of, and it's noted! Warm regards, Margarita & The Lóvi Team

Response from LoviOct 5, 2026

Hi Laura, We are glad the instructions made sense and that it worked with what you already had on hand, no need to start over from scratch. Thanks for sharing this 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviOct 5, 2026

Hi Lisa, Quick resolutions like this are exactly what we aim for when something comes up, glad yours went smoothly too 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviOct 5, 2026

Hi Aida, Thank you for the detailed feedback, it's helpful to understand exactly where the experience fell short for you. The recommendations themselves are built on a cosmetologist and dermatologist foundation, not generated the way a general AI chatbot would pull information together. As for the video style, we've chosen a more personal, approachable format over a polished studio production, as it tends to resonate better with how our users actually engage with skincare content. On product sourcing, Amazon links are included purely for convenience and aren't a restriction. The same recommended products are mostly available through other marketplaces or local stores as well. It's also worth noting that adjusting your preferred price range under your profile settings will surface a wider variety of product options beyond what's shown by default. We appreciate you taking the time to share this, and hope this context is useful going forward 💜 Warm regards, Margarita & The Lóvi Team