LoviReviews of lovi.care

Response from LoviAug 7, 2026

Hi Monica, Thank you for flagging this. It's a fair concern, and we understand the confusion it causes. Our matching algorithm updates recommendations as it factors in things like your skin profile changes, new product data, or seasonal/routine adjustments, but you're right that seeing a big swing like 97% to 60% on the same product without clear explanation isn't a good experience. It should feel consistent and trustworthy, not confusing. We're taking this feedback to our product team, as clearer reasoning behind match scores (and more stability day-to-day) is something we want to get right. Please reach out to our support team at [email protected] with more details on the specific products you saw this with. It would help us dig into what's driving the shift. Thank you again for taking the time to share this. It genuinely helps us improve. Warm regards, Margarita & The Lóvi Team

Response from LoviAug 7, 2026

Hi Susu, We're glad to hear the app is delivering on what it promises and that you're finding it easy to use! If there's ever anything we can do to make your experience even better, we'd love to hear it 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviAug 7, 2026

Hi Frances, So happy the app and videos are clicking for you 💜 Enjoy your skincare journey with us! Warm regards, Margarita & The Lóvi Team

Response from LoviAug 7, 2026

Hi Laura Maria, Thank you so much for this, it really made our day! 💜 We love that you're enjoying the variety in your recommendations and that the routines are actually fitting your needs (and budget, which we know matters!). And that tracker + scanner combo for seeing real progress is exactly the "extra reward" feeling we hoped it'd give people. Thanks for taking the time to share this with us! Warm regards, Margarita & The Lóvi Team

Response from LoviAug 7, 2026

Hi, This genuinely made us smile reading it! A year of trial and error, a shelf of half-used products, and finally landing on a routine that just works. That's exactly why we built Lóvi. So glad it addressed your issues and you saw results that fast. Thank you for sharing this, it means a lot! 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviAug 7, 2026

Hi Jessica, Thanks for the honest feedback! Glad the plan itself felt like a good fit, but getting a new set of recommendations before your first order even arrived would throw anyone off. That timing's on us to improve, not something you should have to deal with. We'll pass this along so the team can look at how recommendations refresh after a purchase. Appreciate you flagging it! 💜 Warm regards, Margarita & The Lóvi Team

Response from LoviAug 7, 2026

Hi Angela, Love seeing this 💜 Skeptical-to-fan is our favorite kind of story! So glad the whole experience won you over, and a shoutout to the support team feels extra nice. We'll make sure they see this. Thanks for giving us a shot! Warm regards, Margarita & The Lóvi Team

Response from LoviAug 7, 2026

Hi Leslie, Thank you for this! That's exactly the reputation we want to earn, one email at a time 💜 And a recommendation from you means even more. Really appreciate you taking the time to write this! Warm regards, Margarita & The Lóvi Team