Smart skincare powered by AI Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data. Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app. Download on the App Store Apple and the App Store logo are trademarks of Apple Inc. AI Skin Analysis & Progress Tracking Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results. Personalized Routines & Product Fit Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error. Ingredient Insights & Smart Guidance Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Lovi (lovi.care) has 383 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
lovi.care
Website
lovi.care
Category
Internet & Software
Location
West Palm Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
You just let us the routine and the best product but not explaining the proper way to use. And I think I'm getting more breakout than before. Maybe it's to early to review but why I'm getting more breakout than. Before
Response from LoviAug 19, 2026
Hi!
Thank you for being honest with us. Breakouts after starting something new can be really disheartening, especially when you were hoping for the opposite.
First, it might be worth knowing that skin sometimes goes through a short adjustment phase when new products are introduced, it doesn't always mean something is wrong. But we'd love to look into your specific routine and make sure everything is truly the right fit for you.
Please reach out to us at [email protected] and we'll personally review everything together. We're not going anywhere until your skin feels better! 💜
Warm regards,
Margarita & The Lóvi Team
FS
Felecia S.
Still working with the program
Still working with the program. I wish the program provided guidance on how to use the products I already have into the regimen.
Response from LoviAug 19, 2026
Hi Felicia!
Thank you for sharing this, you're definitely not alone in wanting that! 💜
Building a routine around what you already own is something we're actively working on, and we can't wait to bring it to life. We'll be happy to keep you posted once it's available, stay tuned!
Warm regards,
Margarita & The Lóvi Team
TH
The High P.
I downloaded Lóvi to help me find… a skincare ritual
I downloaded Lóvi to help me find Korean skincare products for aging skin. I just turned 40 this year and I wanted to start a skincare regimen to keep me looking like I’m still in my late 20’s early 30’s. (lol) I downloaded the app and purchased the 3 month option to keep track of my process. Lóvi helped with recommending different products to help with my journey. The app lists different products, where to purchase them from, gives you a rating of how the product is going to work for you. The app also alerts you of when it’s time to do your skincare ritual.
I say give it a try. It’s a BIG help when you don’t know where to start.:)
Response from LoviAug 19, 2026
Hi!
Happy 40th, and what a way to celebrate it! 💜
Starting a proper skincare journey at this point is one of the best things you can do for yourself, and we love that Lóvi gets to be part of it. Thank you for such a detailed and heartfelt share, reviews like this genuinely make our day. Here's to glowing skin for decades to come!
Warm regards,
Margarita & The Lóvi Team
MA
MarkusF
This is a wonderful App
This is a great App! If you want to bring your facial skin care on the next level, I highly recommend!
If you have personal questions, staff will reply to you quickly and competently. 👍🏻
Response from LoviAug 12, 2026
Hi Markus,
Thank you so much! 💜
We love hearing that you’re enjoying the app and that our support team could be there to answer your questions quickly and helpfully.
It means a lot to us that you’d recommend Lóvi to others! We hope to keep supporting you on your skincare journey and helping you take your routine to the next level!
Warm regards,
Margarita & The Lóvi Team
EL
Elizabeth
I am beyond satisfied with this app
I am beyond satisfied with this app. I was lost finding the proper products that suit my skin needs.
I am 57 and most of the skin care I was using wasn’t effective so Lovi helped me find the right products and answers all my questions .
Response from LoviAug 12, 2026
Hi Elizabeth,
Thank you so much for sharing this! 💜
We’re really glad we could take some of the guesswork out of choosing your skincare. Finding products that actually feel right for your skin can be frustrating, so it’s lovely to hear that you’ve found options that work better for you.
And of course, we’re always happy to help when questions come up!
Warm regards,
Margarita & The Lóvi Team
SC
Seibh C.
Good for your skin but glitchy & expensive
Tbh, it feels a bit dishonest to be changing for an app with such massive bugs. For instance, I asked the AI to come up with a routine using the products I had on my shelf that I had scanned using the app. The AI can't see that part of the app. Pictures and files can't be shared via the AI chat. The list of products can't be copied and pasted either - even though a button to copy pops up, it can't be selected. I had to use google lens on the screenshots that I couldn't share to the AI to copy and paste the text into the chat. Now the AI has completely forgotten we did that and keeps referring back to the original plan. The AI has also said it has done things for me that it hasn't. Namely adding products to my wishlist and setting reminders for various weekly treatments. The main selling point is being able to do the scans (either face or products) whenever you want but it is not mentioned that this costs extra. To me, it should be included in the basic price. Also, when I asked the AI if the type of cleanser used in my daily routine videos could be changed, it said absolutely! But that hasn't changed either. The app also freezes often and the only option is to close and open it again. I do enjoy the parts that work and the science based advice, but I am very disapponted that the whole experience isn't what it should be.
It's great for choosing the correct products for your skin and the tutorials are really helpful, but the AI chat is super forgetful and not connected to all parts of the app - it does give good, science based advice though with references. The app itself can be very glitchy - the scanner won't always open, if it identifies the wrong product you can't always correct it. Also, it's disapponting that the main thing I got it for - scanning any product to test it's suitablilty for my skin- apparently costs extra and "unlimited scans" are not included in the basic price. I also didn't realise when I began the process that it was an app with a substantial subscription fee
Response from LoviAug 12, 2026
Hi Seibh,
Thank you for being so honest and for taking the time to explain everything in such detail. We’re really sorry, especially because it sounds like you put quite a lot of effort into making the app work for the way you wanted to use it. That’s definitely not the experience we want you to have.
Your point about the AI telling you it had added products to your wishlist or set reminders when it hadn’t is particularly important. We completely understand why that would undermine your trust in the feature, and we’re sorry about that.
We’re also glad that, despite all of this, you’ve found the product recommendations, tutorials, and science-based advice genuinely useful. It sounds like the core skincare guidance has been helpful, while the way the different parts of the app work together has let you down.
We’ve taken note of the specific issues you mentioned, including the scanner, freezing, correcting incorrectly identified products, the AI not retaining information from your routine, and the clarity around scan availability. Feedback like this gives our team much more to work with than simply knowing that something “doesn’t work.”
We really appreciate you giving Lóvi a chance and being so open about what needs to improve. 💜
Warm regards,
Margarita & The Lóvi Team
MB
Momuri B.
Great for newbies; Convenient for veterans
This app is an excellent guide for those brand new to their skincare journey. The user interface is very intuitive, and each future serves a real purpose. I find the app most useful for incentivizing the maintenance of my skincare routine through the to do lists and skin scanning features. I look forward to seeing the changes in my skin as I build streaks. As someone who has a slow journey of fading acne scares and hyperpigmentation, the skin scanner and periodic selfies to show improvement are a seriously appealing feature. I also use it to recommend personalized products as my skincare routine matures. This app even helps sort through the hyped up K-beauty products and focus on what I need for my skin and want to avoid for the sake of the environment, which is pretty awesome.
Finally, the support team is amazing! I had a little issue with my subscription, and I got effective help in a timely fashion. I was able to communicate with a person, Diane, who responded kindly and promptly.
I originally had considered no longer using the app, but after my amazing experience with customer service, I’m redownloading today!
Response from LoviAug 12, 2026
Hi,
Thank you for such a thoughtful review! 💜
We especially loved hearing that you decided to give Lóvi another chance after speaking with Diane. We’ll make sure she sees your kind words, she’ll be so happy to know her help made a difference.
It’s also great to hear that the progress tracking has become part of your routine. Watching your skin change over time can take a lot of patience, so we hope Lóvi makes that process a little more rewarding along the way. And we’re glad we can help you cut through the noise when there are countless skincare products competing for your attention.
Really happy to have you back with us!
Warm regards,
Margarita & The Lóvi Team
SS
Soula S.
Nice app
Nice app. Very helpful with skincare products ✨️
Response from LoviAug 12, 2026
Hi Soula,
Thank you for the lovely feedback!
We’re really glad Lóvi has been useful when you’re deciding what to add to your skincare routine. There are so many products out there that it can get overwhelming, so we’re happy to make that part a little easier 💜
Warm regards,
Margarita & The Lóvi Team