Gustavo R.
PLEASE DON'T BUY LOVE THE PAIN, I CAN ASSURE YOU THAT IT WILL BE YOUR WORST PAIN
I made an order with this brand that has been my worst nightmare, they confirmed that it would arrive in 7 days, 9 days later I asked them if they could give me the status of the order because it was a gift for Christmas and if I did not receive it before 18 of December I preferred to cancel the order, the customer service team confirmed that it would be shipped the next day and that they would deliver it in two days, the next day I asked for my tracking number, and they notified me that they were just working on my order and that It would be sent as soon as possible, at that time they no longer gave me any date for the shipment, I requested the cancellation of the order and they told me to write directly to Patrick, who asked me for my phone number to call me, to which I asked them to please cancel my order, three days after not having any response from them, I wrote to Patrick in order to know the cancellation process and that day he told me that his team would be sending me the tracking number, which they sent me the December 18 at night and the only thing they did was a pre-shipment, I told Patrick that if it I had not been clear that they would not send me that order, that even if this order arrived I would return it as soon as I received it, Patrick's response surprised me, he told me that I could return it but that the amount of my order was going to give me a credit to buy again with the worst brand I have ever met in my life.