Try to have an answer about my orders and I've never received any. It is been more than 2 months waiting for more than 4 orders. Pay more than a $1000 and nothing. I understand the current situation but at least give me an estimate of when they are going to ship my orders. High quality products but the service, there is no service, only a computer. Think twice if you want to order something, you will wait 4 ever.
LT
Lana T.
Love the product fast service from the…
Love the product fast service from the outlet store. High Quality Product with attention to details, badass graphics. 100% will buy again.
Response from Love The PainSep 22, 2021
Thank you for the real review.
MG
Michael G.
3 Race Suits, 3 Great Experiences
This is my third suit from Love the Pain and I can say without a doubt, the quality of these suits are second to none. The fabrics are hand selected and hand sewn in the USA. The fit is fantastic and consistent across all three suits, they have been comfortable at all distances from sprint to long course. The chamois Love the Pain uses is EXTREMELY comfortable on the bike, and all but disappears when running. The neck is nice and wide, I've never had any chafing issues. Another thoughtful addition to the suit is on the leg grippers, where inside the legs the fabric is the nice, soft, and pleasant while running.
It is important to note, these are HAND made, bespoke, completely customer suits. They are works of art that perform. Because of that, it will typically take at least two weeks to receive them. I can assure you, they are absolutely worth the wait.
-Mike
PI
Pixie
Do As I Say, Not As I Do (avoid Love The Pain - You're Welcome)
On June 11 of this year, I ordered a cycling jersey and matching bibs. I understood it would be at least a month before receiving the items because 1) items are made to order and 2) many companies are facing supply chain issues. On July 13, I received an email stating my order was in production. The bibs arrived July 23. They fit great but the colors aren't as bright as shown on the website. The silver lining is that I have a jersey from another kit that is a perfect match to the bibs. Since the matching jersey was not included in the shipment, I checked the email that states, "View Your Order." The order information stated about the jersey, "We are currently preparing these items for shipment." Here we are, two months after placing the first order and one month after receiving the bibs, and I am still waiting on the matching jersey that was supposedly being prepared for shipment the week of July 23. I did receive an email the week of Aug. 13 stating the jersey was in production and they expected to ship in 2-3 days. I think this is part of the scam. It’s two weeks later: still no jersey. So if it was being prepared for shipment the week of July 23, why was it “in production” the week of Aug. 13? Other companies, by contrast, have no trouble fulfilling orders, despite supply chain issues. In addition to failing to fulfill orders, the customer service from Love the Pain is the worst. Most of the time, customers don't receive a response. And in some cases when a response is provided, it is defensive as the response to some of the reviews here illustrate. While Love the Pain fails to fulfill orders, the company still sends out emails offering deep discounts. This business practice has led me to believe Love the Pain may be a foreign (i.e., not USA-based) company set up to scam customers (speaking from experience with another foreign company). The website states the company is located in California. But let’s face it: people can put whatever they want on a website. Unfortunately, the deep discounts enticed me to order two aerosuits because I had not yet concluded that the company might be a fraud. I've filed disputes about all three orders and expect to receive a full refund for the orders that have not been fulfilled. Lesson learned. There are a couple of adages that fit this experience: "Let the Buyer Beware" and "If Something Sounds Too Good To Be True, It Probably Is" My advice: unless you love the pain, save yourself the pain, the aggravation, and your money: shop somewhere else.
Reply to their reply: Love The Pain's other trick is to make it sound like they've done their customer a huge favor by shipping part of an order. The facts are as stated above: the jersey was shown as preparing for shipment the week of July 23. A CSR from Love the Pain emailed the week of Aug. 13 stating the jersey was "in production" and would ship in 2-3 business days. Today is Aug. 24, two weeks later, and still no jersey. Again, why was it "in production" Aug. 13 when it supposedly was "being prepared for shipment" July 23? Isn't it supposed to be the other way around? And this is just the jersey. I didn't even write about all the contacts I made concerning the other orders. Nice try, but sorry, Love the Pain, you can't blame customers for your poor business practices.
Response from Love The PainAug 24, 2021
Pixie,
We are in a global pandemic, and we are the only company in the USA who makes to order by hand. Due to supply chain issues around the globe many accessories and fabrics needed are backlogged. We have decided at our expense to ship partials to customers as items are done. This is "great service." You received your Bib faster than our posted lead time and you said "fits great." Why would you give a 1 star rating ? USA made.. paying to expedite partials, and fit is great.. I'm sorry real life colors cant look the same as on your computer or phone.. this is not possible.
Since we make to order, like many other industries, we are dependent on the movement of supplies. In addition, the current labor crisis, is also causing many difficulties in economic ecosystem we are in.
Please review the facts before you throw a USA company under the bus.
Peace and Love,
JO
Jon
I ordered the “New Eagle” American Flag…
I ordered the “New Eagle” American Flag style kit a while back. It took time to arrive, but was totally worth the wait. I’ve used it in duathlons, and triathlons and love it. The fabric is thin, and highly breathable so thermoregulation isn’t impaired and of course, it’s very stylish. The attention to detail is also top notch. At every race I wear it, people ask me where I got it because they want one too.
You’re definitely making a statement when you step into these fine, performance driven garments. So be ready to drop the hammer, and look rad while doing it.
It’s the best tri outfit I own. Love it.
MT
Mathieu T.
Amazing run shirts💨💨💨
As always! I recently received a package of three sick run shirts that are the best run shirts i have never had. The fabrics is just awesome light and comfortable, it's almost like you don't have anything on. The design of them is RAD like all the others clothes they do! The fit is perfect! Anyone who is looking to buy the perfect run shirt, this it! LTP run shirts and singlets are the best.
Once again thanks to LTP crew💯
TV
Tony V.
The new hats are outstanding
The new hats are outstanding. From the quality to the fit. The mesh is so breathable and the moisture band is awesome. Couldn’t be happier with this product from Love the Pain.
DS
David S.
Order for use 3K+ And never got it…
Order for use 3K+ And never got it delivered!! It’s a scam, be careful!!