Love The PainLove The Pain multi-sport apparel cycling apparel run apparel triathlon apparel swim suits casual athletic wear run trucker hats and visors
Love The Pain (lovethepain.com) has 472 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
Excellent
Clothing & Underwear · Torrance, California
Excellent
Clothing & Underwear · Escondido, California
Excellent
472 approved reviews, newest moderated first
Aziz
This is a big scam… please be careful -Misleading ads using amazing images - Poor quality of products, you don’t get what you actually ordered. - Non responsive customer service on all platforms including WhatsApp
Response from Love The PainDec 23, 2021
fake.
Regretful C.
Regretful experience. What you see is NOT what you get - production went wrong and claims it’s an update - looking very different from photos/catalogue, and no exchange nor refund offered. Basically don’t care about customer or brand reputation. Sizing also random and inconsistent.
Response from Love The PainDec 23, 2021
This person is looking for free items and is completely making up this nonsense. They want a free bib because they don't like the fact we updated our product (which we always do). We provided this customer a gift card for a bib anyway.
Víctor G.
Realicé una compra por 200 dolares. Nunca fue enviada y nunca respondieron mis quejas. Es una estafa de lo peor UPDATE: En base a la respuesta que me dan, escribí más de 10 veces a través de la página web y el chat que tienen no funciona. Tengo un PO box en Miami que funciona perfecto y nunca llegó nada.
Response from Love The PainDec 20, 2021
This person order was sent to Miami a long long long long time ago. This person does not seem to reside there and cannot communicate to their local post where to forward their items. They have not contacted us at all. Not one time have they emailed [email protected] and they have never been on our online chat for assistance. If this person needs assistance, we would, do everything we can to help them with their order.
Perseus P.
Placed my order on 12/11/2021 and received one of two jerseys ordered so far (06/02/2022) Checking in with them on when I will receive the other piece. Was a little disappointed that after such a long wait, I only managed to get one of two piece ordered. Hopefully, they will send me my other piece real soon..
Carlo P.
The covid disruption is penalizing them a lot answers on inquiries are not always arriving as expected But at the end everytime I found a solution with them Ben is creative person and you will fell nice and fast with his creations
Bhado
I placed an order for three items on July 8. I received 1 item in September. I get that there are worldwide delays on goods due to availability, shipping, port backup and more, however I never received any communication from LTP regarding the remaining two ordered items. For three more months I emailed asking for an ETA and never received a response. It was only through the website was I able to converse with someone. When I asked about the status of the remaining items the person from LTP was rude and told me that I was being ridiculous that I was asking for an update. “Don’t you know about the delays in the LA ports?” they said. I said yes as I live in Orange County. It was now the first of November and I was only asking for an update but got ridiculed. I asked for a money return on the two items I yet to receive and was told they would not refund me and they told me to chill. I finally received the last two items at the end of November, however I strongly feel that if I had not reached out to them I never would have received any communication or my products. I like the product, design and fit but I don’t think I will ever order from LTP again due to very poor communication and horrible customer service.
Response from Love The PainDec 15, 2021
New order and customer received it within the time frame given even with all the supply chain disruptions. What kind of product review is this???? "I like the product, design and fit.."... but a 1 star review. We are sorry we cannot email each customer daily at this time. As most people know there is a labor shortage in the USA and due to that we are multi-tasking to the best of our ability, with our priority on production and design.
Brent G.
Worst company ever. I am going on 2 years for my orders and I have emailed them 3 times requesting a refund. No reply. When they did reply about a year ago it was “lost and being tracked”. “ it’s next in line to be printed”. Always something. It’s a real shame because they actually have good quality merchandise. They come out with new things all the time. Don’t know how. Don’t waste your money. Unless your an attractive female with 2k+ followers or ex pro you will NOT GET YOUR ORDER. Updated: Do you see the reply I got. Didn’t even take the time to contact me to help resolve the issue. Real good customer service guys. Real professional. It took a bad experience and a comment on here to get their attention. I have emailed you 6 times regarding my order. All excuses. All of them. And your fake chat. It’s basically a bot that runs you in circles and tell you the same thing every time. Waste of time. You guys even one time DM me in Instagram asking for my phone number, which I gave to you and I got no call.
Response from Love The PainDec 15, 2021
What kind of review is this? This is the nonsense you see on the internet now days. This is a review of nothing. We are sorry you don't like the people in our photos, and that you have the time for such nonsense. Thanks for throwing the "good quality merchandise.." in. Too bad you couldn't do a real product review. If you actually have an issue or have a lost package, just take the same time it took to write this garbage and email [email protected] or go to our online chat during business hours for assistance.
Kate B.
Never got last piece of my order (trisuit). Waiting since August. Online chat is useless, they promised me many times it will be delivered soon. I understand logistic issues but then don't promise anything and give me hopes. I no longer need the trisuit and want a refund.