LovesacReviews of lovesac.com

Can you do negative stars? If you have trouble you will be told you can return it? Great, I spent over 1K on a beanbag chair. Turns out the online dimensions aren't quite right (as it squishes out so much) and it was huge. I wanted the next size down. They send you a garbage bag and tell you to use a vacuum cleaner to shrink the thing into a tiny bag (and it isn't happening). I don't know what to do with this thing.

We purchased our dream sofa during the Black Friday awake in November 2022 not realizing we were purchasing what would turn into a soured experience dealing with Ryan and the Willowbend store. First, they no long offer in-home set up for a product that cost $10K-$15k. Let me say it’s a nightmare that will leave you in tears if you live alone as it’s practically impossible to assemble this by yourself and the directions do little to nothing for you. Now Jar-Mar was amazing helping me navigate this. His professionalism, compassion and customer service mentality embodied leadership, yet he is just a team member. Now for the nightmare. The subwoofer which is installed under the sofa before building it was defective. Please not this is a $3-5k product alone. I reached out to the store and after it was determined it needed to be replaced another was order but no communication was provided to us so we just had to wait. At the end of last week we finally got a call to set up the swap out. Ryan came over to swap this out and in the process broke a clamp which now we are waiting for a replacement under warranty. When I expressed the frustration on just how the process has gone but that I still desired to purchase pillows to match our dream-nightmare sofa I asked what concessions could be offered? Ryan and his DM offered us $21.10 of the matching pillow which cost $422.18….. yes you read that correctly. We were offered $21.10 off for a product costing us $9K. Today I made my first payment on a sofa that was just made functional yesterday. Ryan has shown us that he and his DM do not value people…. They are about sales sales sales!!! While we were able to enjoy our first movie last night using the sound system I must warn you about dealing with the Willowbend Lovesac store. We do not recommended this store and would encourage you to find another store in the Dallas/Ft.Worth area to purchase from just in case you have any warranty issues! You want to spend your money where they not only value your sale but also your satisfaction which this store does not. I have attached Ryan and his DM’s views of customer service. As a person in leadership and in management myself… this is not customer service and I’m sure this does not reflect the value of this company as a whole. Willowbend needs new management and the District needs now leaderships if this is what we call acceptable for such a high dollar item. I will not be purchasing from this location again. We will find another store in hopes of a better experience!

WARNING. Do NOT buy from Lovesac. I paid a lot of money because they offer a life-long warranty. Now they do not honor it as they refer to small print that limits warranty to 3 years. NEVER AGAIN.

This company does an incredible job at marketing and buying positive reviews to cover its' poor products online. This is the most expensive couch I've ever bought and the most uncomfortable to sit or lay on. This is one of the things you buy and feel it was the worst investment ever. There are much better couches available for half the cost. Buy this couch and you'll regret it.

Ordered a 9 piece sofa online, called the next day to confirm our order and the service rep changed it from a 9 seat to a 4 seat, charged the same price. We are missing half our order weeks later and their service is pathetic. Disputing all charges. For a $10k sofa to have to be assembled by me and the cluster this has become is beyond aggregating.

Company: Lovesac Product Description: Corded Velvet sactional covers Color: Graphite Purchase date: March 7th 2022 Order number: 002044455 Delivery Date: April 21st, 2022 Compliant: Lovesac participating in Bait and Switch Advertising I recently ordered new Lovesac Sactional covers. Per the Lovesac.com site, the color was titled “Graphite” and came with no further product color description. The picture displayed a cover colored as dark ash gray. The delivery time frame indicated that they were in stock and could be delivered within 1-2 weeks. I called after roughly five weeks of not receiving the product and finally received the merchandise the following week. This totaled a 6-week delivery time frame rather than the advertised 1-2 week. Upon opening the boxes, the cover material was light brown, not the Graphite color that had been advertised. I immediately called Costumer Service and as requested, sent a picture of the product. I also offered to take the merchandise in to our local Lovesac Showroom so they too could see the discrepancy. However, each blindly repeated that clearance items are non-returnable even if the item is not what was advertised. The Show Room Manager (Sierra of the Spokane WA River Park Square location) was particularly rude and dismissive and replied that this was not a Show Room problem. It was only after I pursued the complaint that she offered to escalate my issue but then threatened not to unless I was more “co-operative.” Keep in mind that my “lack of co-operation” consisted of a grave concern that neither she nor anyone I have spoken too has used ethical common sense to resolve the issue and that I needed someone who would. I have fallen victim to bait and switch advertising by Lovesac. My only conclusion is that various covers were incorrectly dyed and in order to sell them, they were sold at clearance using the correctly dyed product picture. Once the item is received and the customer calls attention to the discrepancy, Lovesac claims no liability due to the non-returnable clearance policy.

Website defaulted back to couch and color I didn’t want. Been over 30 days now still trying to resolve the issue. Phone call after phone call email after email and nothing. Horrible customer service.complete trash.

Total trash furniture and customer service to match. It’s just another company out of Utah trying to scam you out of your hard earned money.