LovesacReviews of lovesac.com

I ordered a couch during the summer...it was custom covers so it took till oct to receive it. When i did they messed up and sent a regular side instead of the deep side. When i spoke to the store - it was like they were blaming me for the mistake. Instead of right away sending the correct piece they had me wait till i sent the extra side back. Which was difficult-My area is not the best for packages. They gave me the option of pick up fedex from my place or bring to a ups store. It was a battle just to get my new piece. I just got the new piece DECEMBER. They would not release the piece till the incorrect one was sent back (sending it back another catastrophe) . Other companies i have dealt are quick to correct errors. LOVESAC was the worst customer service ever. I will never buy from them again

Literally, the worst $6,500 purchase I’ve ever made. Frumpy, ugly looking after you sit on it. None of the cushions match up after you sit on them. The back cushions are ABSOLUTELY HORRIBLE. They do not look nice, but rather crammed together and bulky. I don’t even know how to describe them. I’m embarrassed that I spent so much money on these couches that look like absolute crap. I’m shocked this company is still in business. Side note, you’ll never want to wash these covers because they’re absolute HELL to put back on. What a scam.

Stay away. Don’t buy into the hype. The fabric isn’t sown properly and will show the inserts. Pain to get the legs to fit in the holders. Highly overpriced for the hassle. It’s hard to rearrange, so if you’re never going to do that, there is no point. Skip this. Worst purchase I made. At least this way you can expect to have a crappy experience.

I have had a SuperSac for years and despite the lifetime warranty on the foam, the foam got flat and doesn't support our weight anymore (I'm about 180 lbs). I made my first warranty claim on the foam and they refused to honor it. I have to pay for extra foam. BUYER BEWARE - LoveSac is falsely advertising their warranty and will not honor it. You have been warned.

The most uncomfortable couch I’ve ever had. I need about 5 other pillows to make me feel even remotely comfortable…. Do Not Buy!! Not only is it uncomfortable but impossible to move. Trying to place a rig or even simply clean under it takes so much effort. I honestly can’t wait to finally throw this in the trash. I don’t even want to resell because I feel bad taking money for something so terrible.

After spending 12k on the Lovesac sectional, I am completely disappointed! We received 26 boxes and it took 5 adults 2.5 hours to assemble. There was nothing easy about it! Oh yeah and now hooking up the sound and charging system that’s a whole other story…(after 2 days of trouble shooting and disassembling and reassembling which is a pain in the rear still not work correctly) .I see why they don’t offer assembly. Do not buy this sectional if you don’t have a team of athletes to assemble it and an IT guy. It not as easy as they say or make it look on TV. Definitely not worth the money!

Some companies sell furniture. This company sells agendas. A sideline is furniture sales.

Horrible. The sac is HUGE. It flattens out in the most uncomfortable way and has to be fluffed every few days. Well me fresh after having a baby wasn’t told that. Try flipping a 75 pound sac around 2 days after labor. OW. We’ve had ours for 3 years now and the seam of the cover is ripping. They claim to allow you to replace foam but they won’t allow you more than two boxes of foam at 10 pounds a box. My sac is 75 pounds. Make that make sense. So i now cannot use my sac due to ruined foam. Can not replace it despite being told it’s a “lifetime warranty”. But hold on, it’s not lifetime with accidents or normal wear and tear and the covers for the sactional warp and look like bubble wrap after a few washes. Will they replace that? Nope! So the 6k you spent on a sactional and a sac because wow their floor employees sure know how to lie their way into an upgrade, is wasted! So beyond thrilled we made this purchase and SO happy we’re stuck with it now! 🙂 Do better LoveSac. You’re disappointing.