LovesacReviews of lovesac.com

Worst company and customer service. Products and photos are misrepresentation and don’t match specs online. You will be stuck with a product they will not return, I recommend you find another option or you will be out 100s of dollars on a cheap product.

Was misled about the ease of assembly and laundering. We loved the look and comfort of the Sactional. I will say they are expensive but we were fine with that until we received the 27 boxes and had to assemble. We did inquire about set-up and delivery and even offered to pay for the service but they do not offer it. They insisted it was very easy to assemble and would take us a couple of hours. LMAO That could not be further from the truth. It took my husband 12-14 hours and even so, the covers are not perfect because it is so difficult to get them on smoothly. Our Sectional looks nothing like the one in the showroom. They did offer to provide us packaging to return at no charge but that would involve breaking it all down again and hauling to a shipper. We would never make another purchase at from this company unless they offered delivery/set-up. It was a huge expense for a piece of furniture that we are not happy with.

First off, putting the couch together took all day and was a wrestling match to say the least. The couch cushions are Velcro to the couch and you get gaps in between the individual cushions about 1/2 inch so your constantly feel like your falling in-between these spaces in between the couch cushions. Once you get the couch together you better not try to rearrange it because your in for a whole day of fighting with the wooden blocks that you have to put the couch pegs in. Big waste of money over $3500 and it's too late for me to get a refund but if I could help you not get suckered into buying this piece of garbage I will. I wouldn't even walk into the store if I knew what I know now.

Well 9 weeks ago I ordered a couch from Lovesac at the pinnacle hills show room because they had a specific color I was wanting for my living room - I had spent weeks searching for the perfect couch and was happy to find this store locally- I was told it would take 8-10 weeks for it to come in because it was a custom order. No problem- I can do that. Well today (9 weeks later) I called to check on it and was told my order had been rejected & canceled a week after I placed my order and no one ever bothered to call & tell me or refund my money. I am livid that no one bothered to call and at least try to reorder my couch- apparently whoever placed the order made a mistake. I would Not recommend this company if you’re in the market for a couch, especially a custom one. I even called the store first and they didn’t say anything about the order being canceled or rejected just that I needed to call the main office for the order status. Now I am back to square one for a couch because it would take another 8-10 weeks to order and after this ordeal they are not getting my business. This store manager needs to be reported to headquarters for incompetence. This should absolutely not be allowed to happen. We moved into a new house, Had gotten rid of all our old furniture and have been without a couch for 9 weeks. A simple apology just isn’t enough- This is not acceptable.

They will take you for the ride of your life. They'll lie the whole time until you spend 9K you didn't plan to spend to in order to finally have a couch you can use. There is no continuity in customer care and you will always get a new person with no way to escalate. They will aways pitch you to buy more and their lies result in more sales for them, with no end in sight. "sectional couch" lol

First of all the store tried to sell it for the regular price when we knew about the sale. Delivered it with all different pillow. Hard n smash down to nothing pillows. By the time we put the covers on our hands are bleeding from trying to get the pillows into the covers. Thought I could rearrange it that's why I bought it. It's so heavy n you have to take it apart to do so. I call it THE COUCH FROM HELL. Nobody was comfortable on it. So buyer beware don't waste your money it's Garbage! Big waste of $8000.00.

I never got to the poor sitting/comfort experience that some reviewers have described here. I placed an order for a rather expensive Lovesac sectional. The order went thru, no problems. Two hours later, I get a cryptic email that looks like a phishing email that says nothing more than click here or call - your order has been cancelled. No logo, no idea who sent it because the domain was odd. So I ignored it as spam. Later in the day my wife asks when the couch will be delivered. So I log on to Lovesac.com, only to find they cancelled the order I placed. No explanation. I called my credit card company to see if there was a problem. They said the merchant cancelled the order. It was approved. So I get on chat with Lovesac. When I finally get to a human, the rep cannot explain what happened or why. First she looks up the wrong order, corrects that, yet still cannot explain why they cancelled my order. A ticket was created. Nobody followed up. Not yesterday or today. So I'm done. The order can stay cancelled and I'll buy a couch someplace else. This kerfuffle inspired me to check on their reviews, which I should have done first. It may have been a stroke of luck that this mystery cancellation happened because there seems to be an awful lot of consumer complaints about the product and the service/support. I can't comment on the quality of the product but my buying experience suggests to me they are a great marketing company but not so good at managing business operations. Lovesac has lost me as a customer. I'm ordering an expensive couch from another company I trust. I'm not confident that if anything else were wrong, Lovesac would quickly make it right.

If I could give our experience with Lovesac 0 stars, I would. Buyer beware you will spend $6,000 on a couch to receive bottom of the barrel customer support and an attitude of "not my problem". After a lot of research on the best deep seat couches on the market, we decided to proceed with Lovesac, especially because we lived very close to a showroom and could try it for ourselves. On March 10th, we purchased a Lovesac couch with a price tag of $6,000. We were not closing on our new home until 03/29 and informed our associate that we would not need the couch before then. Not to worry, he said, even if the couch was ready, they could hold it in their warehouse and release it a few days before we needed it. When we left, we inquired again to make sure the hold was in place, and signed paperwork confirming we were going to hold the couch until we contacted Lovesac to release it. Lo and behold, we get a notification from the store that our couch had shipped and was released, due to deliver on the 23rd - a full week before we needed it. We contacted the store to advise that there was no way we could receive the couch because we do not have access to our new home. Not to worry, Lovesac said, we will have it rerouted to our warehouse. I had to call 3 times to confirm that they would not be delivering the couch because there is no way we could receive it. Much to our dismay, but not much of a surprise, the couch was LEFT ON THE SIDEWALK in front of our new home. Once I called Lovesac to inform them of this, it was a Sunday and they couldn't do anything with their carrier to come and get it. I advised them to forget it, we will figure something out on our end to resolve it. You would think this is where the saga ends, but the hits just keep on rolling from Lovesac. There was one part of our shipment of the couch that was outstanding. Wouldn't you know, they rerouted it back to their warehouse when we explicitly told them not to. Now, we don't have all the pieces to put the couch together. When I called today to voice my frustration, I was met with a manager named Alex, who couldn't have given less of f*** about our situation and said he would need to "contact someone above his pay grade" to handle our situation because I requested that they expedite the remainder of the couch so we could have it on the day we were promised. When he said he would need to request that from his superior, I asked if I would get a call back confirming that the shipment was expedited and potentially receive some compensation for this headache, his response was "it's up to my supervisor if they want to deal with you further". When I say this is the WORST customer service I've ever experienced, it's not an overstatement. This store is clearly uninterested in doing anything other than making the customer feel that the mishaps they caused are the customer's fault. 0/10 would not buy again.