LovesacReviews of lovesac.com

We waited 4 months for our Supersac and then all we received was the cover without the insert so all I have now is a $700 glorified pillow cover and my children are really disappointed. I have no idea when we will receive the insert and the customer service is non-existent. I'm thinking of just demanding a refund and finding a different company.

I am sorry to be so negative, but I was very disappointed with the entire experience, from shopping to delivery to service and the product itself. A bad investment of $4,600! At least they take returns and I got my money back - and I bought a sofa elsewhere. I do not suggest buying from them. Buying: I was getting very confused at the store. She knew the product very well but raced through the explanation assuming I knew the product too. That said, she was SOOOO nice! Just a poor presenter. Delivery and Installation: Then there was the issue of putting it all together. I asked the store if you had a service to put it together. They said no, I should try Google or Task Rabbit. I was stunned that you don't offer a service. Please make sure you don't boast about customer service on your website! Then they delivered all of the boxes to my apartment building's lobby. The boxes were quite heavy. Despite being 68 and a runner, I had to find someone to get all of the heavy boxes to my place. The store provided no set up instructions. I was stunned to have been told the pictures on the outside of the boxes showed what to do. No! There were numerous parts but only like 4 renderings. I was blown away that i was not given or emailed installation instructions. While most pieces were not rocket science, the recliner was. I called the store to see if you had videos. They sent them to me. It took me about 4 hours to put together the 3 pieces. Product: Once done, it didn't look good. The covers were not a great fit...yes I had to put it together, but it's hard to get the covers perfectly on the pieces. Plus, the sofa simply was not comfortable. And I could not even lay down with my 13 pound mini-dachshund...not wide enough for both of us. And then there was the recliner...grrrrrr, clickkkk, grrrr...lound grinding noises as it slowly would open or close...and it was not sturdy. Returning: Thank goodness when I called they were nice when I said I wanted to return the product. Based on my experience and the other reviews I've seen, I'm guessing the were used to it as a decent number of people probably asked to return the product. She said they would ship boxes. I got that I had to put things in boxes. "How long will it take to get the boxes?" I was told up to 3 weeks. 3 weeks to ship boxes. Yikes! Making matters worse is that they only sent 8...and I needed 12. They should have known how many I needed!!!! And they noted they did not have a box for the tray. I had to go to a shipping store and buy 4 large boxes. Packing: So all these boxes. What to do next? How to pack? No instructions. I emailed and called the store as to no surprise...there were no instructions. So I started taking everything apart and boxing things. That evening and the next day I got an email with instructions from two different people. Too late as everything was packed. And the two emailed instructions were different. I replied that since it took so long to hear back, I did the best I could and everything was in a box. Thankfully I got a full refund. And went and bought a new sofa elsewhere.

The couches don’t fit together correctly. We attempted fixes found on Reddit, but they didn’t work. We requested a replacement piece which came… it was the WRONG piece. It also didn’t come with ANY of the parts or the cover. Their customer service and quality is atrocious and I regret this purchase in every way.

I am extremely disappointed with my recent purchase from Lovesac. We received our Sactional on 2/03/2026, and the reclining seat stopped working on day one. For a product at this price point, that is completely unacceptable. When I contacted customer service, I was told the issue would be expedited. However, after following up two days later, I was informed that their internal approval process alone can take 3–5 days, and then it can take up to 14 additional days just to ship the replacement part. That is not what I consider “expedited.” On top of that, we specifically paid extra for the Lovesoft fill, but the cushions were not clearly labeled. After questioning it, we discovered we were actually sent the standard fill instead. Customer service acknowledged it was a mis-ship and asked me to send a photo, which I did immediately. After three days of hearing nothing, I followed up again and was then told they needed pictures of all four cushions. No one proactively reached out to me — every update has required me to chase them down. At this point, I am still waiting for shipping confirmation to receive the product I paid for but never received. Between a recliner failing on day one and receiving the wrong fill, this has been a frustrating and exhausting experience. For a premium brand that markets itself as high-quality and customer-focused, this has been anything but. I expected far better quality control and customer service from Lovesac.

I spent over $10,000 at the LoveSac store in Tyler, and what should have been an exciting purchase turned into one of the most frustrating retail experiences I’ve ever had. I originally ordered my sofa through the manager at the time, Josh. Shortly after, he left, and the new manager, Tasha, took over. From that point on, communication and follow-through completely broke down. One back pillow was on backorder and was holding up shipment of the entire sofa. I was told a ticket would be created to ship the available pieces. It was never created. I provided my delivery address to the store FOUR separate times. When I finally called corporate to check the status, I learned no ticket had been submitted and they still had a PO Box listed for delivery. Even after repeated confirmations of my correct address — five total times between the store and corporate — the delay continued. It took over a month to finally receive my sofa. When I called to formally address the situation, Tasha was argumentative and blamed me for the delay, claiming I had not provided the correct address. That was simply not true. Unfortunately, the issues did not end there. I decided to exchange four angled backs for standard backs. I was required to pay $1,000 out of pocket for the replacements and was told I would receive a refund once the originals were returned. I complied. I was told return labels would be sent by Wednesday. They were not. I had to follow up to receive them. When they arrived, they were QR codes, and I was instructed to place two per box. I followed those directions exactly and scheduled FedEx pickup. Three days later, FedEx returned the boxes, stating the labels were invalid. When I called the store again, I even offered to provide FedEx’s contact information so the issue could be resolved quickly. I was told there was “no point” in the store calling, that she had “done her job,” and that the rest was now on me to handle. The labels were issued by the store. I followed their instructions. Refusing to assist with a shipping issue tied directly to their own transaction — after a $10,000 purchase — shows a complete lack of ownership and customer care. I am now left with parts I cannot use, money tied up in exchanges, and a manager unwilling to resolve problems that originated within the store. This experience was marked by delays, poor communication, lack of accountability, and dismissive customer service. I would strongly recommend shopping at another LoveSac location or another retailer entirely. Save yourself the stress.

Purchasing a LoveSac Sactional was the worst purchase I have ever made. It is massively overpriced and designed in a way that creates long term usability and sanitation problems. The couch arrives in an excessive number of boxes with every piece shipped separately. Assembly took an entire day. LoveSac advertises a 60 day return policy but once the Sactional is assembled it is unrealistic to take it apart and repackage it. The design makes returns impractical. In the store customers are sold on comfort and customizability. The comfort lasts about a month before the cushions compress sag and shift. The customizability means every piece must be built by the customer which turns into hours of labor. The Sactional relies almost entirely on Velcro to hold covers and cushions in place. Over time the Velcro and fabric fray and lose grip. The covers never align properly and the couch constantly looks messy and poorly fitted. The most serious issue is that bed bugs were able to infest the internal structure of the couch. While the bugs did not come from LoveSac the design of the Sactional includes deep seams layers and internal crevices that create hiding places that cannot be treated even by professionals. After three professional pest treatments the infestation persists. The couch is now unsanitary and unusable. LoveSac only offered to replace covers which does not address the infestation inside the couch. I am likely going to have to throw away a couch that I still owe money on and purchase another one from a different company. This product was marketed as premium and customizable but in reality it is poorly designed difficult to maintain and a financial loss. I am requesting relief due to a defective design that has rendered the product unusable.

This company used to be top notch. 12/20 we ordered 3 footsacs. As of 1/10/26 we have not received them, they have not shipped them, they have not replied to any inquiry. They are unreachable. I do not know what happened to this company but Buyer Beware! They are not reputable or reliable anymore.

Junk product, guaranteed to cause you a lot of work, a wasted paycheck, and a trip to the landfill and that added work and cost: I purchased a large love sac and when we got it, there wasn't enough fill in it. It would just hollow out in the middle and you'd be sitting on the living room floor in a hole. I thought they acted correctly in sending more fill for free, and another love sac on top of that. Who can beat that, right? Yeah right. The love sac they sent was obviously some rejected unit that had fill in it that looked like they put a 1970's couch through a shredder. You sat on foam clumps enveloped in their over priced bag that you buy separately. Same story too. Not even enough fill to sit in it without touching the floor. I'm not a 300 pounder either. I'm an average sized adult. So I call them and ask them what kind of company are they running? Instead of fixing the problem, they give me two problems. So then email communication ensues and they agree to send more fill. You know....that I have to put inside the bag after breaking into their double zipper with the inner zipper missing the handle and permanently locked in place. I had to use pliers to break that zipper. So then I'm in. I open the boxes of fill they sent and proceeded to try and fill this thing. I started all this at 6am this morning and it's 8am now. My living room looks like a foam confetti party went on a little too long and about 30% of the foam is spread far and wide through my living room and part of the kitchen. If I could give negative stars for this company, I would do it without questioning it. They offer the illusion of wonderful customer service, but that is just to mask the abysmal experience you will encounter when you get their product into your home. After that, you will regret ever taking a chance on a product that could be great, but is pure garbage. They will probably offer me more fill or another defective love sac after they see this review, but the only thing I want is my money back. These sacs are going to the dump now and we'll stick to traditional furnishings from now on. How awful, to have to write a review like this. Sad but true though.