LovesacReviews of lovesac.com

I had some high hopes for my lovesac couch. I was excited about all the options we had in configurations. After 3 month, one of the cushions started to lose its firmness. I contacted lovesac and they didn’t do a thing. I sent them pictures like they asked but no response. Here we are 3.5 years later and every other cushion we have has lost its firmness. For the amount of money we spent on this couch you would think it would have better quality cushions. On top of that, changing the configurations is NOT as easy as they make out to be. I’m pretty disappointed. Wished I spent my money elsewhere.

I purchased my LoveSac because my sister has one and I thought it was pretty cool that it can be changed around, the covers can be washed etc. After purchasing my own LoveSac I have to say, it is not comfortable at all. I choose the down blend and the back pillows do not stay fluffed and my husband dislikes the actual seat cushion as its not comfortable for him. Since my sister has one, I thought I would change out the back pillows with her since she has so many, and still no relief. I have chronic back pain after having spinal surgery in 2018 and although I love the functionality of the LoveSac, it is not a comfortable sectional. This is my 6 month review as I wanted to wait just to see if this is truly the case. My husband and I have to manipulate, add other pillows, or just sit elsewhere to get relief because sitting on this sactional becomes painful. I contacted Lovesac about swapping out the back pillows as I happened to like the seat cushion, but they don't have that option; its all or nothing (meaning I would have to take them all back and swap, I can't keep the seat cushion and just swap out the back). This sectional is rather expensive and I'm very disappointed in this purchase. I did sit on all of the options in the store, but shopping without long term sitting, it's hard to decide which cushion is actually the best. Down Blend I wouldn't recommend especially if you have back issues.

Ordering was simple enough and we liked the versatility you get with the rearrangeable pieces. It IS very comfortable and nice quality. Our biggest issue was with delivery. My husband and I both work full time and needed to coordinate when the couch would arrive. We live in a walkup on a busy street in a big city. We don't have the luxury of time or space with deliveries. Since we ordered our couch through a retail location, I wasn't able to check up on our order through the website. I spoke to customer service for updates and was assured we would get tracking info once our pieces shipped. We never got tracking. One random day FedEx called and said they were downstairs with our delivery. It arrived earlier than the estimated 8 to 10 weeks which could be considered a win but without tracking or even knowing it had shipped, we were not at all prepared. I was home to receive the order but my husband was not. The FedEx driver at least helped pack the boxes in our tiny entry way but it was up to me to get all 12 up the stairs and into our condo. The packages are bulky and HEAVY. It was a disaster. For the amount you're paying you'd think it would be delivered fully assembled with white glove service. This is the main reason my rating is so low. We originally bought a couch through Interior Defined, but after 2+ months of waiting we were told they were bought out and we would not be getting our order. At that point we just needed something and placed an order through lovesac. If we weren't desperate, we would have kept looking since lovesac is so expensive for what you get.

Lovesac does an incredible job on their marketing. They do videos, and commercials of couples re-arranging their couches so easily, and it almost looks fun! The spill red wine, and with a breeze you can take it off and wash it. That part is true. You can take the covers off and wash them. However there's a lot of other couches on the market where you can do the same. It's the putting them back together part that is a divorce waiting to happen! These things are ridiculously hard to put back together! I shouldn't have to skip a day at the gym, because I know I'm going to get my full body workout putting the covers back on. Not worth the aggravation. I own 3 airbnb's and in those I put a pottery barn couch which the covers can be washed as well, in my opinion it is superior to the lovesac.

I didn't actually buy LoveSac, so ignore me if you just care about actual customer experience. What I can tell you is this: LoveSac customer service is abysmal, and the paltry quality of the furniture (at least based on the showroom) is far below what it costs. We toured a LoveSac store and it took us a solid 20 minutes to be approached by staff, who even after approaching, felt entirely disinterested in our needs. Eventually, the poor reviews, bad feel and look, and poor service caused us to leave and explore other options. We settled on a La-Z-Boy couch, which we anticipated would cost double the price of a similar LoveSac. Little did we know, we saved about 30% by choosing superior quality. That 30% mark even includes the 5 year warranty and waterproof treatment for La-Z-Boy (didn't see either of these options in the LoveSac store). We first explored LoveSac with the assumptions that (1) they were affordable for a customizable couch and (2) they were washable and easy to adapt. Our discounted, superior La-Z-Boy was more affordable, and entirely customizable and washable still. If you think these are "pros" for LoveSac, please do thorough research on other companies because many offer these exact same advantages along with better prices and quality.