LovelySkin.comReviews of lovelyskin.com

They absolutely do NOT stand behind their products! Terrible customer service. Purchased Spectralite Pro light mask 12/28/25. Two months in nose stopped lighting up. I asked for repair or replacement since they sold me an absolute lemon for $377. They sent me a link to a website that stated "This website does not exist." I want a replacement from LovelySkin. I would love to send their defective one back to them!!

I don't expect phenomenal customer service, but Arica M. at LovelySkin was beyond infuriating. It may be a bot. I have a problem with the consistency and efficacy of a product I've been ordering from them for a while. Arica is treating me like I'm stupid and crazy. They're telling me that nothing is wrong with the product when it's obvious to me that there is. I'm not getting any resolution other than to send it back for a refund or have another one shipped from the same lot. They must know the batch they received is bad.

A fost extraordinar experiența! Aveam niște emoții, iar doamnele au fost foarte drăguțe. Mi s-a explicat totul în timpul procedurii. Pur și simplu m-am simțit minunat! Revin cu drag și recomand neapărat mai departe! Lovely Skin, strada. Observatorului. Cluj Napoca.

Second order and same problem. Orderd a week ago and still haven't received. Not delivered and they won't do anything without researching which can take up to a week. No more orders for them. Stick to good old Amazon and have next day delivery.

I have made multiple purchases with LovelySkin and all have been excellent experiences. Website was easy to navigate; items were very well packaged and shipped quickly. Good pricing when they offer a promotion code. I had to call them one time, but they were responsive and friendly. I would absolutely purchase from them again. Highly recommended.

Customer service is the worst. They'll tell you everything is fine to use, even if a seal is broken or the product has a different odor or a product comes damaged. It happened to me. I sent pictures and they said, they acknowledged the picture and product seal were damaged, but told me the weird odor was just product variability and that it was safe to use.... umm no. I've used this product for 5 years and never smelled this. I had to fight for a replacement. Another product, all in the same order, was old (color changes with age of this product). The other commenter are right, when its fine, its fine, but if there's a problem They'll try to gas light you into thinking its not their problem.

التجربة كانت جدا رائعة شكرا لكم

I received my order today and it was perfect, exactly what I ordered. Thank you