They sold me on lab diamonds!!!
Beautiful rings
Shine bright
You can't tell the difference
Great quality and price!
Delivery was less than 10 days
Highly recommend Louily
Response from LouilyjewelryJul 29, 2024
Dear Brooke,
Thank you so much for your feedback. We're so excited to hear that our rings and delivery services meet your expectations. Your recommendation means a lot to us! We're looking forward to serving you again.
Best Regards,
Louily Jewelry
KA
Karen
Happy satisfied customer
I placed my order and after a week I contacted customer service to check the status of when I would get my order. At that time they said the particular ring I order is popular and my order may take a little longer but would be happy to mail the earrings. I told them to ship both together. About a week later my order was on the way and arrived within days after receiving an update that the items were mailed. I was pleased with the products and they included stud diamond earrings I guess for my troubles. I will order from here again and will share this company’s info with friends and family.
Response from LouilyjewelryJul 29, 2024
Dear Karen,
Thank you for sharing your experience! We apologize for the initial delay and appreciate your patience. We're glad to hear that you were pleased with your order and enjoyed the additional earrings. Your support means a lot to us, and we look forward to serving you and your friends and family in the future. Thank you for choosing Louily Jewelry!
Best Regards,
Louily Jewelry
TO
Toby
It was a pleasure dealing with this company…
It was a pleasure dealing with this company. I ordered several items.
Whenever I hadn't received an item on time. I just called the company, or emailed them. And they replied within a few hours. Always happy to help, & reassure me.
They even exchanged a ring that turned colors. They sent out another replacement within 2 weeks.. They are deffinately a 10 in my books...
Response from LouilyjewelryJul 29, 2024
Dear Toby,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us and that our team could assist you promptly. We're also glad we could quickly resolve the issue with your ring. Your satisfaction is our top priority, and your feedback means a lot to us. We look forward to serving you again in the future. Thank you for choosing Louily Jewelry!
Best Regards,
Louily Jewelry
KT
Karen T.
Love my ring
Love my ring
Response from LouilyjewelryJul 12, 2024
Dear Karen,
We're excited to hear that you love your ring! Your feedback truly makes our day.
If you have any questions or need anything else, don’t hesitate to reach out. Enjoy your beautiful new piece!
Best wishes,
Louily Jewelry
EB
EBerks
Four winners!
I bought four pieces (ring, earrings, two necklaces) and they are all beautiful! I did lots of research about the best place to buy simulated diamonds at these prices and am very happy with these!
Response from LouilyjewelryJul 4, 2024
Dear valued customer,
Thank you so much for choosing Maxine Jewelry. We're delighted that you love the ring, earrings, and necklaces you chose from Maxine Jewelry. At Maxine Jewelry, we strive to offer high-quality simulated diamonds at affordable prices, and we're delighted that you found exactly what you were looking for. If you ever have any questions or need further assistance, please don't hesitate to reach out. Enjoy your stunning pieces!
Warm regards,
Maxine Jewelry
JC
Jessica C.
I’ve contacted them several times to…
I’ve contacted them several times to the phone number and email address they have on the website and no one has answered me. I will be calling my bank to dispute the charge since it seems I won’t be getting anywhere. I ordered two rings with the deal they had where you buy one and get one free. Both rings are the same size so tell my why one ring is the correct size and the other ring it’s huge in comparison. I took pictures of them both next to each other and you can just see how big the other ring is. Both rings have the tag on and states that they’re a size 5.5. I can’t even wear it since it’s huge. I wanted to return it to have the right size sent me to but since they have no customer service I’ll just be disputing the charge. Never ordering from here again. I thought this company was based in the US until I received the shipping details and saw that it was coming from China. If I would’ve know, I never would have ordered from here.
Response from LouilyjewelryJun 20, 2024
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced.
Upon reviewing our email records, we found that after receiving your message regarding the incorrect ring size, we responded and kindly requested that you send us some product pictures. Unfortunately, we have not received any images from you. May we kindly ask you to check your email, including the spam folder?
To assist you further in exchanging for the correct size, please contact our customer service at [email protected] and send us the product pictures. We are committed to resolving your issue promptly and ensuring your satisfaction.
Once again, we deeply regret the inconvenience and greatly appreciate your understanding and cooperation.
Warm regards,
Louily Jewelry
ES
E S.
Beautiful rings, customer service responsive
Both rings I got were beautiful and seemed bigger than 3 carat as lister. I had to deal with customer service about something with the order and they were super responsive and great with rectifying it!
PA
Patrick
Scam Website
This is a scam website
If you want to return, they will give you store credit. This is totally different from what they said on their website.
They will give all USA customer a Chinese address for return. They just don’t want refund you, so it is a scam company
To go is: just dispute from your credit card bank, it works for sure!
Response from LouilyjewelryMay 2, 2024
Dear valued customer,
Thank you for taking the time to share your feedback. We appreciate your concerns and would like to address them regarding our return policy.
First and foremost, we want to assure you that we take customer satisfaction seriously, and it is never our intention to mislead or deceive our customers. Our return policy is designed to be transparent and fair to all parties involved.
Regarding your specific concerns:
Store Credit or Refund for Returns: Our return policy offers both store credit and refunds for eligible returns, depending on the customer's preference. This allows us to accommodate the varying needs and preferences of our customers.
Return Address: We provide return instructions and address details to facilitate the return process for our customers. As we know, the shipping cost to return and exchange by USPS First-Class Mail Service is between $13 and $17. We understand that returning items can incur additional costs, which is why we offer reimbursement of up to $10 for return postage fees for eligible returns. This is clearly outlined in our return policy.
We regret any inconvenience or misunderstanding you may have experienced, and we would like to work with you to resolve any issues regarding your order. If you have any further questions or concerns, please don't hesitate to contact our customer service team for assistance.
Once again, we appreciate your feedback and thank you for bringing these matters to our attention. We value your business and hope to have the opportunity to continue serving you in the future.
Best regards,
Louily Jewelry
