LoónaReviews of loona.app

THIS APP IS A SCAM. I SIGNED UP FOR THE $1 TRIAL AND THEY CHARGED ME FULL PRICE $83 CAD FOR THE FULL SUBSCRIPTION EVEN THOUGH I DIDNT NOT SIGN UP FOR IT. AFTER EMAILING THEM TO FIX IT BEFORE THE 7 DAY TRIAL WAS UP THEY RESPONDED LYING SAYING THAT I HAD SIGNED UP FOR THE FULL SUBSCRIPTION AND THEY WOULD NOT REFUND ME. DO NOT GIVE THIS APP YOUR MONEY, ITS A SCAM AND A INEFFECTIVE APP THAT DOESN'T EVEN WORK. SCAMMERS ALL AROUND

AVOID this app at all costs. They will scam you. I attempted to sign up for their 7 day trial for one dollar, and they charged me $66 ! I contacted their customer support (which is only by email no other customer service contact methods) to notify them and after two days they sent me an auto response and they denied me a refund. I'll be pursuing this further with other avenues but really AVOID this app and do not give them your card information for a free/cheaper trial

Do not recommend this app. I only wanted to try free trial and was charged $60 subscription. Customer service was highly unhelpful getting a refund. It had a very tricky way of getting that full subscription price from you. Be careful, what a scam! Never seen anything like it.

Don’t even bother with this app. I downloaded the free trial and didn’t get a chance to use it .. tried to cancel the day I was charged and customer service is telling me that won’t refund me — for an app I never tried. They charged me $60 and I demand a refund. No way to cancel in app (you have to email them) — scam!!!

This app is a scam. They will sneakily take your money from auto renewal even though you were not informed about that, $66. And will not give you any refund back even though you haven't used the app at all and cancel right from day 1.

This app is a total SCAM…They charged me $66 and I cancelled my subscription right away .I did not wanted to use the app .I emailed them saying it was by accident and I cancelled it right away and they said no refunds ever. Do not get this app! I think the other reviews were fake…Please be careful !!!

This company is very seedy. I liked the app—when it worked— but they charged me $59 in August and then another $59 in November! Told no refunds ever. Do not get this app! I think the other reviews were fake.

Hidden Subscription and no notice of auto-renewal. This subscription is not visible in the subscription area of iphone. I went through and specifically canceled all subscriptions but of course was unable to cancel this one as it's not listed even though I signed up using the app store. There is no notice of auto renewal - which for me is oddly every 6mo. They milk you for whatever cash they can suck out of your bank account and do NOT offer any refunds. I had a charge come thru saturday and 8am monday morning I emailed them requesting cancelation and refund. Pointing out that I haven't even opened the app (it's not even on my phone!). They refuse to refund. Reading others experiences I can see that they make a lot of $ abusing customers this way. Very misleading. I bet all the 5 stars reviews are fake purchased reviews. Buyer beware.