LoónaReviews of loona.app

Charged me 70 EUR upon simply downloading the app (for ''website purchase'') and despite free trial. Claims its a flat fee upon downloading and refuses to refund.

Much like the other reviews I subscribed without realizing, thought I cancelled but apparently didn’t. They make it extremely hard to do so. Then was charged every quarter $60 US ($100 AUD) - twice!!! An absolute joke. Getting a refund is basically impossible and their customer service sends out a generic response

Trying to get a refund via Appstore because they're not answering my questions properly via email. I'm extremely disappointed that that took £59.99 from my account the day before a free trial period ended - when they advertised it as 50% off (£29.49) for the year. Very bad business practice. UPDATE: I was able to obtain a full refund via the Appstore, which is where I downloaded the app. Worth trying if you were caught out like me.

Much like the person below I feel absolutely scanned by Loona. I wanted to try the app after my sleep suffered from severe anxiety but was underwhelmed at the content and the glitches to even get to the home screen. I cancelled by subscription on the last day of free trial by which point the money ($60!) had already come out of my account. I subscribe to Fabulous and Headspace and have never had to deal with such slow and obscure customer service. Really disappointed. Going through PayPal claiming a subscription scam.

Free trial for a week - nothing to lose hey? Wrong. I've lost £60 for a 'year subscription' and received an email to say my next payment is £72 in December. This was an automatic payment connected to my Apple ID. Daily emails to them asking if they will honor the refund as this is their mistake - only automatic emails back offering my discount. I can't even use the app that I've paid for because they've deleted my account - If I want to actually use it I have to sign up for a year ... lol. Currently in touch with bank, claiming subscription scam. Disappointed in myself - never trusting a free trial again.

My "lifetime" subscription expired after 20 months and I cannot get a response from the company despite over 5 emails; facebook postings or other attempts to contact

I would give zero stars. PLEASE READ!!!! I NEVER DOWNLOADED THIS APP!!!! They sent me an email asking for a ridiculous amount of money and an option to cancel. I canceled and they continued to send emails trying to get me back when I NEVER HAD IT TO BEGIN WITH!

I contacted Loóna Support Team because I was charged $43 for a year long subscription but there was definitely a glitch or something because I cancelled the free trial therefore I shouldn’t have been charged. I reached out to them about how I can go about getting a refund for this, but they replied back saying they couldn’t give me a refund for this because it had no record of me unsubscribing and there terms say all subscription purchases are final. I contacted by bank about it but haven’t heard anything back. I know I should be better at keeping track of my subscriptions but I’m just trying to figure out how I can get help for this issue as I’m not sure why the app never unsubscribed and I cannot afford that payment, but no one on that team seems to be able to help. I’ve now read the reviews and have seen many other people who have stories exactly like this.