LoónaReviews of loona.app

I didn’t like the app at all. I was sent an end of trial email which I used to cancel the subscription…go about my day and notice I was charged the same day. I emailed customer service immediately after and was met with, "sorry we sent a reminder we are unable to refund you.” Cool, steal my money. But, they let me know I can still use it for a whole year until the subscription ends. Not cool.

You have to pay for a 7-day trial (minimum is 1 dollar + VAT). You will receive an email after 3rd day and on the 7th day, your credit card will be charged without further question the whole amount (72 dollars for 12 weeks). If you come back to them and ask them for a refund because you didn't want the app, you will be refused (well, unless you pay it via Apple or Google store since it is in their policy). I didn't have the subscription active on my iPhone because if you set up your trial on their website where you end up based on their questionnaire from an Instagram ad, it will not show up there. Once you are charged - oopsie, your mistake. Even though you contacted customer service THE SAME DAY your trial ENDED, you will not receive any refund. It was your mistake and you agreed to waive your rights by accepting the terms and conditions upon the trial. However, that goes against European Union consumer protection laws so I am addressing authorities to look into it as I am not paying 72 dollars for a service I didn't want in the first place. As an EU citizen, I am eligible for a 14-day full refund policy without any justification.

Signed up for the free trial. They refunded my $1.50 and then took $71.99 without my consent. I didn't even test the app, and I haven't had my money back. After I kicked off, my refund has been processed... Took them 48hrs to respond.

got hooked with a free subscription and have not been able to cancel since. After multiple attempts to contact customer service, I have not been able to get my subscription canceled. I have been charged multiple times since and have had to dispute through my bank. Absolutely criminal. How have they not been sued for fraud by now?

It's disheartening to experience Loóna deducting a yearly subscription fee within the supposed free trial period. Such lack of transparency and honesty in their practices makes it challenging to maintain trust in the company. It appears they entice customers with free offers only to levy unexpected charges ultimately. This is unacceptable and reflects poorly on their business integrity. I don’t know how to get my money back.

Shocking customer treatment - do not sign up to this app if you don’t want your money stolen. Refuse to provide refunds for free trial after several requests. Did not recieve reminder emails before trial ended.

Gutted! They took me nearly 75$ on my bank account today. I didn’t even have the app on my telephone. I’ll complain officially at my bank. Hope I’ll get my money back. NEVER TRUST A FREE TRIAL!!!

My partner downloaded this app to use their free trail. Whilst trying to set up her account for the first time, she was bombarded with unclear questions essentially asking her whether she wants to skip the free trial and start paying for a full subscription. She accidentally clicked the wrong button and within seconds she was charged £40. She’s tried contacting customer services to reverse the transaction but hasn’t had a response and it’s been over a week, despite them saying they’ll respond within 48 hours. Why an app would ask you questions like this when it clearly knows if you’ve downloaded it to start a free trial is just an incredibly bad user experience and just gives off bad, money grabbing vibes. Automatically singing a user up to a paid subscription after a free trial ends is normal, but why would Loona think someone that has downloaded the app to start a free trial and is in the process of setting up their account, would then think, “actually, instead of trying the product out for 7 days for free and then making a decision, I’d like to start paying immediately.” Deceitful company. Avoid.