Loom & LeafReviews of loomandleaf.com

Sandy was....all the things below Professional, Empathetic, Knowledgeable, she Focused on my needs, she went Above and beyond and Made my day. I couldn't be happier. THANK YOU SANDY

I have had a great deal of trouble with Loom and Leaf products over the past couple of months. MY 2.5 year old mattress, which Loom and Leaf claims will last for 15 years, started sagging badly in the middle, to the point where I would wake up with awful back pain in the morning. I spoke with customer service and they did replace the mattress, but I had to pay almost $350 to do so. The foundation I had (which was made of foam on the top with no pieces of wood at all, even though the representative tried to tell me I must be seeing things to claim that there is foam, as all of the foundations are made with wood (UNTRUE)) also sagged badly in the middle, so that was replaced to the tune of $90. I received the foundation this morning. It is a piece of junk. The wooden slats are at least 6-7 inches apart and are no wider than 2 inches. Loom and Leaf itself says that for the warranty to be good, the slats have to be no more than 4 inches apart. Am I going to put my mattress on this thing? No way!! Am I going to try to deal with customer service again? NO way!! Am I going to try to sell this on Craig's list so I make back some of the $500 I am out? YES. Am I going to post this review on every possible website so people know what they are getting into? YOU'D BETTER BELIEVE IT. Am I ever going to buy Loom and Leaf products again? NO WAY.

My husband and I really enjoy this mattress. It’s held up well and is super comfortable. After noticing a slight defect in the stitching over time, they are replacing the mattress! Fabulous product with a fabulous warranty. Highly recommend.

After shopping all of the well known (and not so well known) brands of memory foam technology mattresses, I narrowed my search to just one, Loom and Leaf. Some factors in that decision were the extremely high satisfaction rate and number of customers writing reviews, and the fact that the new mattress would not be compressed into a box but instead be delivered as manufactured (fully uncompressed) by a "white glove" team who would also take away my old mattress. So on December 30th, I ordered a new Loom and Leaf Relaxed King mattress online. The company initially estimated delivery in 9 to 18 days after my order, and was very communicative throughout the process. In the meantime, I used the online chat feature of their web site to ask about things like the foundation for the mattress (what I already had was fine) and the type of mattress cover that was recommended... the access to knowledgeable help at Loom and Leaf was quick and easy. Loom and Leaf sent email updates through the (very short) production process, and then I received a call from the delivery company to arrange for delivery at my home on January 5... just 7 days after I placed the order online (even including the New Year's Day holiday). The delivery team arrived right on time, and was very quick and professional in removing the old mattress and placing the new one. After having the mattress just a few days, it's still a bit early to fully review the mattress itself except to say that it is obviously well made and is very comfortable without anything that would immediately suggest the stereotypical "characteristics" of some memory foam mattresses ("sinking into" the mattress, poor edge support, unpleasant odors, etc.). I will say that I very rarely slept through the entire night on my 7 year old Beautyrest conventional mattress (which was taken away)... but now sleep perfectly through the entire night since receiving my new Loom and Leaf. Loom and Leaf does not make the least expensive mattress by any means, but I believe it will prove to be a much better value over time than some of the cheaper alternatives. I was happy with the entire purchase and delivery process as well, which really did exceed my expectations.

We purchased a loom and leaf bed for several reasons. Price v. Quality, we simply cannot afford a $1000 bed for our little ones, yet we still wanted the quality from an American company. They made it possible for us to purchase something safe like a mattress for our two little ones. We love this mattress so much we just purchased a second one for my other little one graduating into a big kids bed. We know its comfy because we have slept right alongside my daughter. And the service both times has been some of the best we have had. Therefore, no complaints so far. We are all satisfied customers.

We received our new Loom & Leaf mattress way sooner than expected and slept on it the very first night. OMG - it is awesome. Even my pessimistic husband loved it. No morning aches or pains, no sweating through the night on a hot memory foam mattress. This is the best bed ever!

Buying a new mattress was a big decision, especially buying sight unseen. I had all of my questions answered completely from well trained pleasant patient individuals. Nothing was too much trouble. I also ordered the adjustable bed frame. It fits within the your bed frame and eliminated the need for a box spring. It is very quiet, and the remote is simple to use. I have not slept this well in years! The mattress is very comfortable without being too soft, the adjustments have virtually eliminated my husband's snoring (priceless!) and my five rescued cats and dog all love it as well!

I bought a loom and leaf mattress 14 months ago and it has already been replaced and is not any better. This company’s customer service is great but the mattress is not. I am an active and healthy 35 year old female. I only sleep in this bed 5 -6 hours per night and the loom and leaf bed causes me so much back pain. I feel like an old person getting out of this bed. I would rather sleep on my daughters $400 Serta. I get out of her bed with no problems. Do yourself a favor and buy your next mattress at the mattress store.