Loom & LeafReviews of loomandleaf.com

I chose the Firm mattress mainly for my husband and was hopeful it would work for me as well. I know all the reviews and recommendations say for side sleeper or someone who change sleep positions regularly during the night, should buy the relaxed firm. However, my husband is quite a lot heavier than me and the sales person during our ‘chat’ said he might prefer the Firm. It came without any problems, delivery was swift and the guys were very courteous and timely. The whole ordering, delivery and set up was very good. However, the first night sleeping on the new mattress, my husband loved it. I on the other hand did not sleep well and when I got up in the morning my hips and back were so painful and I had a headache. This was the case for several days and then I did a ‘chat’ with customer service. They were helpful and told me it takes a couple of weeks for the bed to broken in and to give it a little longer try but to call back if things did not improve. They did not improve, in fact my headache would wake me up out of sleep during the night and I could hardly walk first thing in the morning. I contacted customer service, this time by phone. The young lady helping me was wonderful. Very professional and knowledgeable and told me of a couple of options to try. Seeing the bed was still so new, it might still need breaking in but in the meantime she is sending me a ‘topper’ which should help elevate all my issues. I really don’t want to exchange the mattress or send it back as my husband is so happy with it. The topper should be here within a week or so at which time I will try it out and hopefully everything will be wonderful. The lady said that if this didn’t help, I should call right away and they will exchange it for a Relaxed Firm or I can chose to send it back altogether for a refund. I am hopeful the topper is all I need tp fix my problems but it makes me feel good knowing I can exchange it if I need to. I will update my review after trying the topper. Keeping my fingers crossed because I really want this to work. The mattress appears to be very well made.

Great customer service & product knowledge!!

Outstanding customer service, listened, engaged and followed up with a timely solution without the usual "blah, blah" from other customer reps

I started discussing my issues with Diana via chat and she recommended direct phone call. She was extremely friendly and pleasant, and was clearly trying to help. She was very empathetic to my call. One of the best customer service experiences I've ever had. This is the way it should be. Thank you Diana.

Loom & Leaf has the absolute best mattress on the market. I have never had a mattress that I was able to sleep well on the first night. Not only did I sleep well, I woke totally rested. This is my second L&L mattress. The first was a queen, then we stepped up to a king. After a total of three years on Loom & Leaf mattresses, we will never sleep on anything else. We highly recommend this exceptional company.

Loom & Leaf is a very reputable company and they produce a high quality foam and gel mattress, and therein lies the problem. Gel and foam, no matter how many clever and infused layers you make of it, simply cannot provide you the support you need to eventually avoid an aching back, except for lightweight folks under 180 lbs. For the rest of us, there has to be something HARD to provide firmness under there to support your back, however everyone seems hypnotized these days about razzle-dazzle memory foam and gel combinations. The problem is that within weeks the gel eventually squishes mostly away from whatever part of the mattress you usually sleep on, and there is noticeable sinking as the mattress settles in. Folks who rate this mattress poorly all have the same complaint, they wake up with an aching back. I weigh 250+ and my wife weighs 200, and we have gone through two of these mattresses now. Within weeks of delivery, the first mattress sank on the sides where we slept and left a mound in the middle, and keep in mind this is with their extra firm model. My wife and I feel like there is a hill in the middle and we are each sleeping on a ramp on each side which is constantly trying to roll us on the floor. We posted a review online regarding this and, no kidding, within the hour we got a call from Saatva offering to replace the mattress. So, kudos for their customer service, but the same thing happened with the second mattress too. Determined to get our $2K+ of usage back, we eventually noticed the Loom & Leaf gel and foam sandwich inside the mattress is actually layered on top of a hard platform base that is all the way at the very bottom of the mattress. Out of sheer desperation we decided to flip the mattress over and sleep on the hard bottom making it now on top (which it is absolutely not designed to do) and lo and behold it was WONDERFUL. Our backaches disappeared immediately and we don't wake up hanging half off the edge of the mattress anymore. Loom & Leaf take note, flip your mattresses over, and you have a system designed to support real people who need real support. We would all probably like to frolic child-like in a pool of foam and gel, but in the end you're not supposed to sleep in it.

We are previous clients. Fabulous products and services. Thank you for a pleasant experience.

Excellent customer service representative. Let me explain my reason for calling and did everything to help me in the situation. Made sure I was satisfied before we disconnected