Loom & LeafReviews of loomandleaf.com

I purchased the Loom and Leaf firm nearly a year ago, and after a couple of weeks I posted a VERY positive review of the mattress. I am a male side side sleeper, 190 lbs, and my wife is also a side sleeper, 120 lbs. 3 months after purchasing the mattress, the cavities were so bad and the mattress (to me) was lumpy to the point that it poked into my ribs. Loom and Leaf replaced the mattress, so I was grateful and hoped it was a fluke mattress. Well, it wasn't a fluke, the replacement turned out to be just as bad. I can't even sleep on it at all. So it cost me $1800 for a mattress we can't use after less that a year.

I purchased a wonderful queen mattress and box spring from this company several months ago. It is a wonderful mattress for me and I no longer awake with joint pain from my generalized arthritis. Last week the box spring slipped off the platform on my frame and broke in two! When I called Loom and Leaf---not to get something for nothing but just to see how to go about getting this situation remedied---they offered a new box spring, free delivery, and removal of the broken one for FREE! This company stands by their product and, even more importantly, their customers! Thank you Loom & Leaf!

So far so good. The bed is constructed extremely well and offers a wonderful nights sleep. Purchase was easy, Free delivery also included the set up in the bedroom. This mattress does not come in a box like some do.

After extensive in-person and online shopping because our bad backs could no longer stand sleeping on a traditional mattress, we decided to purchase 2 Loom and Leaf "Relaxed Firm" Twin XL mattresses. They arrived as promised on 11/16/2017. Seven weeks later we can say that they have exceeded all of our high expectations. Our backaches are gone and we are sleeping longer and more deeply than we can remember. Not ony that, but the mattresses cost a small fraction of the mattresses on sale at a nearby "name-brand" store and yet are every bit as comfortable, if not better. You literally feel like you are floating. We also had problems with getting too warm while sleeping and that problem is solved. The mattresses stay at a uniform comfortable temperature no matter how long we're in bed, and another bonus is that our tossing and turning has almost completely ceased. One more thing: the company reps could not have been nicer. I can say without reservation that we honestly don't know why we waited as long as we did.

Issues with delivery and dishonest company, I had my family coming for Christmas, ordered the mattress 18 days before, they promised to deliver it before the holiday and scheduled a delivery date, they didn't showed up and didn't bother to call. When I called them they kept saying that they will check the status and get back to me and they never did, they lied and said they kept calling me and the phone didn't work but I got phone calls all day, then they said they emailed me but I didn't got any email from them what so ever. Very unprofessional company.

Sleeping Like a Baby!!! I am not a regular online shopper therefore, I was extremely nervous about making such a large purchase online. I spent some time on the chat line asking quite a few questions then printed out the conversation just to make sure. After approximately three months of research and comparison shopping I finally decided to take the plunge and order a L&L mattress. I was so nervous that I placed the order by phone where I could speak with a live person. The customer service person was very helpful in ensuring that I was well informed about the product, delivery and warranties He was very patient answering all my many questions and I did not feel rushed. My new mattress was delivered within 2-1/2 weeks from order date; the delivery persons set up the new mattress "as promised" and removed my old one "as promised". I can say, the experience was fantastic from beginning to end, they fulfilled all my expectations and I would definitely recommend Saatva to anyone who is looking for a new mattress. I am enjoying my new L&L mattress... so far so good. Ivis (Toronto, Canada).

As good or better than any mattress in stores. The quality for the value is incredible. No more achy morning back. Add this mattress to a Saatva base and you have the perfect bed. Not to mention the best customer service and warranty available. We took a chance online and couldn't be happier.

Best customer service I've received in a long time. Really stands behind their product.